Re: I am fuming at CS
 

I would never ever let anyone take over my PC as Arthur has described. It is a pity that the Arthur's post was rather short of useful information. It sounds as if there was more than one fault.

Re: I am fuming at CS
 

If it was a broadband fault how did the VM rep take over the computer?

Re: I am fuming at CS
 

Good consistency from the mods as ever!

I'm sure Arthur creates many of his own problems, but he pays for his broadband and is entitled to expect it to work, or be fixed without too much work on his part when it doesn't. Three calls in this instance and unkept promises to ring him back really isn't good enough, and he should complain.

Re: I am fuming at CS
 

Just to point out that I was not making a point as a MOD..if I were it would be in bold.I was just expressing my dismay at an increasing trend towards a certain aggression to those seeking help or sympathy for what they consider poor service.
Also I think that some are failing entirely to separate the lower basement section of the site(current affairs etc) and the technical forums.There is a difference and whatever one's opinions in one should not really affect the help and support offered in the other.

Re: I am fuming at CS
 

He still has every right to complain. Please bear in mind that this forum was set up as a forum where people could air their complaints.

Re: I am fuming at CS
 

I agree but Arthur takes everything to the extreme ie several days without BB, is Monday afternoon to Wednesday several days.

Personally I think you can complain without ranting.

Re: I am fuming at CS
 

Re: I am fuming at CS
 

Please explain, you say it was a BB fault but they did a remote connect?

Also when putting a password in for the router am assuming, you put it in as prompted by the rep, they will never ask you for your password for any site.

Re: I am fuming at CS
 

I've given him the email addy to the CEO office in a post, it's upto him now to write to them and get his complaint looked into.
I find the ceo office very good and quite fast to resolve issues in my experience, they are his best bet.

Re: I am fuming at CS
 

Indeed l have also contacted the CEO office before and l always get a answer back on questions and issues that need resolving.

Re: I am fuming at CS
 

Whenever I have a problem (very rarely) with my wifi/BB, I connect my laptop to the superhub and then phone customer service who can then access my computer. I imagine Arthur uses wifi for his BB (like most people) and figured everyone would realise that.

Re: I am fuming at CS
 

Remote Desktop i would imagine. A lot of companies offer to try and fix things via it but i always say no as most of them don't inspire much confidence in their technical abilities. Some of the people in retentions i might have said yes to if the occasion arose but no way in heck would i let some indian call center person who learned their IT skills from The IT Crowd TV show loose on my system.

Re: I am fuming at CS
 

Top Banana, It appears from your comments towards myself, make you one of the people that will just sit down and take crap. What whatever company you deal with.
You pay for a service, ie VM. And you expect some form of Customer Service towards the fee you pay to whoever it is.

I work hard, and dont expect too much of a return. I appreciate it when people say to me ' i will try and find out the problem, and reply' This is when you appreciate what they do for you.

I pay people compliments, when they deserve it. Being disrespectful to people - No you have me wrong.

I support people that look after myself and my family. The one thing l cannot tolerate is - people that try there hardest to turn me over with a lot of tosh (that's the polite wording).

In fact l have just sent a complimentary letter to a very good friend of mine who has lost his seat in a by election - and he is a Tory.

I would rather someone tell me that there is a problem and try and deal with it, then give me crap.

And by the way it was my wife who dealt with VM, l just listened to the conversation. And dealt with the complaint.

---------- Post added at 12:41 ---------- Previous post was at 12:39 ----------

Paultrademark, further to your comment.

The advisor asked for our password, and they put it in the screen. And it still didn't work

Re: I am fuming at CS
 

To be fair, this can be pretty inconvenient as we do so much by computer these days. I would have been pretty peeved if my broadband went down just as I was about to pay my credit card bill or amend my supermarket order before the deadline!

Re: I am fuming at CS
 

You've been given the ceo office email i sugget you start there.