Cable Forum - General cancellation of vm services...

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- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - General : cancellation of vm services... (https://www.cableforum.uk/board/showthread.php?t=33696885)

martin201002

26-02-2014 19:59

Re: cancellation of vm services...

Quote:

Originally Posted by mdb1992 (Post 35675806)

Thanks for all the help guys. Phoned them and they can't do anything about it.

Maybe just lower your package to starter.

jb66	26-02-2014 20:04

Re: cancellation of vm services...

Quote:

Originally Posted by paultrademark (Post 35675773)

It certainly isn't. A good friend of mine did it only 2 months ago.

2 months ago when virgin changed the prices and allowed folk to leave as per the terms and conditions

---------- Post added at 20:04 ---------- Previous post was at 20:04 ----------

Quote:

Originally Posted by theone2k10 (Post 35675824)

Next step email the CEO office imo these guys are really good and normally bend over backwards to help. They also have more power than retentions etc tom.mockridge@virginmedia.co.uk

Why would they bend over backwards to help someone leave virgin?

OLD BOY

27-02-2014 12:14

Re: cancellation of vm services...

Quote:

Originally Posted by jb66 (Post 35675920)

Why would they bend over backwards to help someone leave virgin?

Well, given the circumstances it would be a nice thing to do, and secondly, the customer will be well disposed towards Virgin when circumstances change and they are thinking of signing up for services again.

theone2k10

27-02-2014 12:17

Re: cancellation of vm services...

Quote:

Originally Posted by jb66 (Post 35675920)

2 months ago when virgin changed the prices and allowed folk to leave as per the terms and conditions

---------- Post added at 20:04 ---------- Previous post was at 20:04 ----------

Why would they bend over backwards to help someone leave virgin?

Given the circumstances they would probably get the op a package he can afford so as he doesn't leave VM.

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