Re: Speed increase: how much paid, how much free?
 

Yes

Re: Speed increase: how much paid, how much free?
 

Don't know the answer but IMHO this Retentions tier should be withdrawn and all customers expected to take the lowest published speed of 50Mb.

Re: Speed increase: how much paid, how much free?
 

This happens relatively frequently

I was on 50 or 60 MB back a few years ago when it was one of the fastest speeds available.

Due to financial constraints I had to downgrade my XL everything package and I dropped to the Small or Medium 10 MB package.

Shortly afterwards Virgin did one of their 'we're upping your speed no charge things' and I went up to 20

A year or so after that, again to 30 MB again no charge (bar the usual price increases you get anyway)

And now, at some point in the spring I'll be back on 50 lol and it hasn't cost me a penny really.

I don't think that I was tied into a new 12 month contract either when these changes happened. After all it's Virgin making the changes not the the customer requesting them.

Re: Speed increase: how much paid, how much free?
 

I thought they were doubling your speed... I am on 60mbs they are going to up it to 100mbs?

But thanks anyway VM.

Re: Speed increase: how much paid, how much free?
 

The speed doubling was a while ago, when there was 10, 20, 50 and 100, they merged 50 into 100 and went to 120 for both, 20 became 60 (what you're on now) and 10 became 20 or 30.

After this is done, the tiers will be 50, 100 and 152.