Re: what would you do?
 

I've been in this situation.

Last year I received a second £70 radio receiver.

It was their mistake for sending it out.

Now being a good guy, I contacted them and said, I'm more than happy to send it back to them, drive to the post office and sent it off.

Now the least the shop could have done is say thankyou and give me a money off voucher or something. Nothing. Not even 5% off my next purchase.

You end up sorting out someone elses mess up and you get nothing in return.

Re: what would you do?
 

if you haven't signed for it everyone's a winner!

they get to write it off their profits - you get to keep it


and I get to buy it if only you'd tell me what it is

Re: what would you do?
 

It's just a washing machine. I've give him £40 for it. collecting it Friday.

Re: what would you do?
 

First one was signed for by myself, the second by goods in.
Morally it should go back, or at least make it available for them to collect, I'll not be taking it to the post office that's for sure.

Could have been twins (sorry v0id ;))

Anyway, linky http://www.hypnia.com/mattresses/44-...-mattress.html

Re: what would you do?
 

I once ordered a Microsoft Track Ball mouse on next day delivery, the next day it came as promised, the following day another Trackball mouse was delivered. I phoned them back and the company said, "we'll arrange to get it picked up with City Link". That was 2 years ago.

---------- Post added at 05:22 ---------- Previous post was at 05:21 ----------

Ebay is your mate with click and collect or, if you want some scratchola for Christmas I'm not far away from you, I could do with a new Mattress. :D

Re: what would you do?
 

Except the person who will get the blame for the missing item. This is still technically theft.

Under those circumstance you'd be absolutely right. You informed them, they said they'd make arrangements. You've made reasonable efforts to get make the item available to be collected but the company did not follow it up.

Re: what would you do?
 

You could always return the one you signed for and get a full refund, that way you'll have a free mattress.

Re: what would you do?
 

I'd be prepared to switch it off ;)

Re: what would you do?
 

Money wins over conscience every time.

if someone was going to be murdered over it, then I'd think about it.

Re: what would you do?
 

I think the items are a pair of Jimmy Choo shoes sent out individually due to their cost.

I'd only complain if I didn't get a left and a right. :dunce:

Re: what would you do?
 

Only it's not free at all, someone has to pay for it.

Even if it means someone with kids losing their job at Christmas? Wow...

Re: what would you do?
 

But you don't know that.
just like you don't know if they kill the persons daughters kitten too.

Re: what would you do?
 

you might get them the bullet if you point out the mistake made to them - so there's no need to get on your pious high-horse again

Re: what would you do?
 

In business, losses need to be coveref and/or explsined. Having once worked for a company thst sold amongst other things mattresses I can assure you that stock worth £230 would be noticed. You don't simply "hope it'll go away"

It's not "pious", it's called not being so greedy when at this time of the year such actions can see someone lose their job.

As delivery was arranged there would be at least 2 records of it: the sale and also whoever dtopped both off. Delivrry isn't free and routes/journeys are recorded, not least for fuel/VAT purposes.

---------- Post added at 16:40 ---------- Previous post was at 16:17 ----------

There is a very good chance of this getting picked up, as it's very likely records will back it up. If the item cannot then be recovered it's equally likely someone will be identified as the one at fault. True they may not lose their job about it but clearly some have no issues with putting that out of their mind especially at Christmas.

Re: what would you do?
 

I'd be checking my debit or credit card to make sure I'd not been charged X2.