Cable Forum - Superhub Rascals

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Superhub : Rascals (https://www.cableforum.uk/board/showthread.php?t=33694828)

BenMcr

25-08-2013 11:37

Re: Rascals

Quote:

Originally Posted by RobboEdin (Post 35614550)

As well as slower (but adequate for my needs and those of many more who have higher), it's cheaper.

Only if you are on the legacy BB M 20Mbit

Those on BB L 20Mbit will pay the same as those on BB L 30Mbit

Kushan

25-08-2013 12:16

Re: Rascals

Quote:

Originally Posted by RobboEdin (Post 35614550)

As well as slower (but adequate for my needs and those of many more who have higher), it's cheaper.

I would be very surprised if that was still the case. Do you not think you'd be worth calling retentions and seeing if they can give you a better deal? They certainly can't make it any more expensive.

StevenNT

25-08-2013 13:16

Re: Rascals

Quote:

Originally Posted by BenMcr (Post 35614573)

Those on BB L 20Mbit will pay the same as those on BB L 30Mbit

But is L20 getting upgraded to L30 at all? If not, it would silly to charge the same otherwise.

jackdarl

25-08-2013 13:21

Re: Rascals

Wow what a joke I have never heard of Virgin taking your old modem before. What are they going to do with it?

GIVE IT TO ANOTHER CUSTOMER???

That's an absolute joke I would be furious too!

StevenNT

25-08-2013 13:25

Re: Rascals

Quote:

Originally Posted by jackdarl (Post 35614613)

Wow what a joke I have never heard of Virgin taking your old modem before. What are they going to do with it?

GIVE IT TO ANOTHER CUSTOMER???

That's an absolute joke I would be furious too!

No, they would scrap it as anything predating the Superhub 1 is technically obsolete equipment and won't be reused on the network.

RobboEdin

25-08-2013 15:58

Re: Rascals

Quote:

Originally Posted by Kushan (Post 35614585)

Not worth calling Retentions - I don't have or want a landline from Virgin Media.

Kushan

25-08-2013 16:12

Re: Rascals

....so? That has nothing to do with what retentions can offer you. Seriously ring them up and tell them you're thinking of leaving, they might offer you something. Even if you don't have a landline they can offer plenty of discounts.

pip08456

25-08-2013 20:08

Re: Rascals

Good advice Kush, retentions are not there to sell you anything more than what you have (although they may offer extras) but are there to keep you as a customer.

BenMcr

27-08-2013 12:15

Re: Rascals

Quote:

Originally Posted by StevenNT (Post 35614610)

But is L20 getting upgraded to L30 at all? If not, it would silly to charge the same otherwise.

Yes, but you need a SuperHub for it, whereas L20 is for the older modems, so it's opt in.

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