Cable Forum - V+ Customer feedback about call centre staff performance.

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- - V+ : Customer feedback about call centre staff performance. (https://www.cableforum.uk/board/showthread.php?t=33693385)

dilli-theclaw

17-05-2013 08:35

Re: Customer feedback about call centre staff performance.

Quote:

Originally Posted by Russ (Post 35572720)

I would be very surprised if this happened and if it did I'd be equally surprised if it occurred the way you describe.

no, but a good excuse for richy to practise his compensation culture mentality again.

danborini86

17-05-2013 12:21

Re: Customer feedback about call centre staff performance.

The VOC surveys are taken very seriously and the comments are also fed back to the agent you spoke to, if it's good feedback then we get a 'well done' etc or if it's bad then the original call will be listened to and relevant action taken.

Here in sales those surveys are targeted in an effort to offer/improve great customer service.

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