Cable Forum - SD Call centre staff refusing to compensate disabled customer.

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- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - SD : Call centre staff refusing to compensate disabled customer. (https://www.cableforum.uk/board/showthread.php?t=33693341)

RichardCoulter

08-05-2013 17:57

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by Doug P (Post 35569531)

I agree with the replies to this post. The compensation culture in this country is out of control and the attack on the staff member at VM appears very unfair....

His manager did not agree with your sentiments.

Quote:

Originally Posted by Chad (Post 35569534)

This sums up beautifully the kind of **** poor attitude that is dragging this country down the pan. Everyone seems to be looking for a blame element in everything, simply to try and exploit someone for financial gain.

The brass neck and attitude shown by the original poster is so embarrassing I'm literally cringing whilst I type this. There is one entity in this whole sorry story that has a real problem, and it isn't Virgin Media.

So if your beloved Box Nation goes off for a seek, you'll be happy to continue paying for it?

Quote:

Originally Posted by kop32 (Post 35569535)

I'm shocked!!surely the least they should of done was give him a new TiVo free of charge,free 24 month contract (with Sports and Movies of course!),unlimited broadband,free anytime calls and phone line,but all they did was replace a broken remote control,and he had to wait a whole day!.....shame on you Virgin Media..........:rolleyes::rolleyes:

Facetiousness is not a useful contribution.

Quote:

Originally Posted by Doug P (Post 35569537)

Great post. If we had awards on CF this could be up for saddest thread of this or many a year?

Well we don't, lets just hope that you don't become severally physically disabled.

Derek

08-05-2013 18:01

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by RichardCoulter (Post 35569543)

His manager did not agree with your sentiments.

Quote:

Originally Posted by RichardCoulter (Post 35569543)

So if your beloved Box Nation goes off for a seek, you'll be happy to continue paying for it?

Except the box was fine and the remote wasn't off for a week. *IF* the remote hadn't arrived in a reasonable time then I think compensation would have been reasonable. To just expect it and then try to drop a CSR into the brown stuff just because he doesn't meet your, quite frankly barmy, standards is pretty low IMO.

Doug P

08-05-2013 18:02

Re: Call centre staff refusing to compensate disabled customer.

I have worked with the severey mentally and physically handicapped. The majority are wonderful people who rise above their problems and certainly do not need compensation for absolutely nothing when VM pulled out all the stops to replace the remote within one day.

I stick to my point that your thread is sad and unworthy. Your crack about hoping I do not become disabled is, frankly, pathetic and you should be ashamed of such a gross comment.

dilli-theclaw

08-05-2013 18:03

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by Doug P (Post 35569548)

:tu:

Sirius

08-05-2013 18:05

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by Derek (Post 35569545)

Or more likely the manager decided to chuck £10 at an account to stop his time being wasted with someone who was clearly going to continue phoning until he either got what he wanted or was told to jog on.

Sometimes its easier just to give a token amount to placate a pest. :erm:

Except the box was fine and the remote wasn't off for a week. *IF* the remote hadn't arrived in a reasonable time then I think compensation would have been reasonable. To just expect it and then try to drop a CSR into the brown stuff just because he doesn't meet your, quite frankly barmy, standards is pretty low IMO.

Quote:

Originally Posted by Chad (Post 35569534)

This sums up beautifully the kind of **** poor attitude that is dragging this country down the pan. Everyone seems to be looking for a blame element in everything, simply to try and exploit someone for financial gain.

The brass neck and attitude shown by the original poster is so embarrassing I'm literally cringing whilst I type this. There is one entity in this whole sorry story that has a real problem, and it isn't Virgin Media.

2 Excellent posts

I have to admit i hate this compensation culture and i hate it when people get compensation they should not be getting in the first place.

Doug P

08-05-2013 18:05

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by dilligaf1701 (Post 35569549)

:tu:

Thank you.

Chad	08-05-2013 18:18

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by RichardCoulter (Post 35569543)

His manager did not agree with your sentiments.

His manager probably didn't really agree with yours either, but had to do something to get you off the phone.

Quote:

Originally Posted by RichardCoulter (Post 35569543)

So if your beloved Box Nation goes off for a seek, you'll be happy to continue paying for it?

If the problem was caused by an issue at my end I would have no problem paying. If the problem was from the end of Boxnation I would give them the chance to resolve the issue. I wouldn't be looking for compensation straight away, I'd give them the chance to rectify the problem first. If they then failed to deliver on their promise I'd raise a complaint and await their reply. I find that most companies will offer a token gesture if you deal with them on an amicable basis.

Quote:

Originally Posted by RichardCoulter (Post 35569543)

Facetiousness is not a useful contribution.

I don't agree. I think it's a witty take on the whole sorry saga.

Quote:

Originally Posted by RichardCoulter (Post 35569543)

Well we don't, lets just hope that you don't become severally physically disabled.

Now this is not a useful contribution. Playing the disability card, not for the first time on Cable Forum, shame on you.

My Mum broke her neck 14 years ago after an accident at work. She suffers everyday. She had to fight long and hard for the compensation she was rightly due. She also has issues on and off regarding the benefits she receives. I will always fight my Mums corner to help her get what she needs. I know for a fact however my Mum would be disgusted at me should I try a similar compensation stunt as yours.

Doug P

08-05-2013 18:20

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by Chad (Post 35569556)

Now this is not useful contribution. Playing the disability card, not for the first time on Cable Forum, shame on you.

My Mum broke her neck 14 years ago after an accident at work. She suffers everyday. She had to fight long and hard for the compensation she was rightly due. She also has issues on and off regarding the benefits she receives. I will always fight my Mums corner to help her get what she needs. I know for a fact however my Mum would be disgusted at me should I try a similar compensation stunt as yours.

Exactly the sort of wonderful brave person I have encountered often in this land. Great post and best wishes to you and yours....

RichardCoulter

08-05-2013 18:24

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by tizmeinnit (Post 35569498)

seriously man I try things on but seriously? compo cuz he lost a remote? that is extracting the urine

you could have popped round and switched it over ;)

I would have done this, but I live too far away and have disabilities myself.

dilli-theclaw

08-05-2013 18:25

Re: Call centre staff refusing to compensate disabled customer.

I'd like to think not all disabled people would do things like this. I know I wouldn't, but those that do out by getting a 'friend' to help don't do the rest any favours.

RichardCoulter

08-05-2013 18:27

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by Chris (Post 35569500)

What's wrong with Radio 4? :p:

I suspect it goes something like this:

- CSR clocked on at 8am and by lunchtime has already dealt with a dozen or more customers after refunds for one reason or another, many of them spurious.
- CSR doesn't know you from Adam. To him, you're just another voice on the phone looking for freebies.
- CSR is drilled to follow a script in any case, and lacks the authority or liberty to vary his responses, especially when it comes to giving money to customers.
- As in all walks of life, if you know someone in the right place at the right time, they can pull strings for you, because they are in a position to vouch for your truthfulness.

'twas ever thus, and ever will be.

Nothing lol, both he and I enjoy listening to Radio 4.

I suspect you are right, but it was the tone of voice that annoyed me more than anything.

Doug P

08-05-2013 18:28

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by dilligaf1701 (Post 35569560)

I'd like to think not all disabled people would do things like this. I know I wouldn't, but those that do out by getting a 'friend' to help don't do the rest any favours.

I KNOW not all disabled people would do things like this. I believe the vast majority would not.

devilincarnate

08-05-2013 18:30

Re: Call centre staff refusing to compensate disabled customer.

Did he call the BBC or ITV when remotes were not invented?

RichardCoulter

08-05-2013 18:35

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Originally Posted by paultrademark (Post 35569503)

Compensation? Jeez this country is getting worse every day.. What next? Suing Virginmedia for loss of missing out watching Jeremy Kyle

Yes, compensation for the loss of service. The remote is essential in his circumstances in order for him to avail himself of the service paid for. He doesn't watch Jeremy Vile :D

---------- Post added at 17:35 ---------- Previous post was at 17:30 ----------

Quote:

Originally Posted by martyh (Post 35569504)

To be honest it's bit cheeky asking for compen because the remote is broke ,he is still receiving the service and they are providing a new one ,which in my experience only takes a couple of days to be delivered .Why not get a cheap all in one or a long stick

He is only able to use the TV service by using the remote control. The agent said it would take 5 days, but after intervention by a manager, this was reduced to next day delivery.

I never thought about using an all in one, I could possibly have purchased one and took it up for him.

kop32

08-05-2013 18:37

Re: Call centre staff refusing to compensate disabled customer.

Quote:

Facetiousness is not a useful contribution.

Richard,if you would care to read your original post surely you would have to agree that it is cringe worthy at least,and as for playing the disabled card!!,the whole sorry event was quite frankly not worth posting in the first place,lets put it into perspective ,the guy got a new remote FOC,delivered to his door the day after...job done!,oh by the way sorry for the delay in replying but the batteries in my mouse died and then I spent the next hour ringing Ever Ready trying to get some sort of compensation for it......you know how it is :D:rolleyes:

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