Originally Posted by Qtx (Post 35526519)

The irony is that Sky's issue in 1 of the 2 areas (50%) mentioned is probably due to VM's own utilisation problems in the area which are still ongoing 6 months later. All the customers virgin lost in that area caused an unexpected surge for the other isp's they went to.

Originally Posted by BenMcr (Post 35525964)

All posts on this forum are my own and do not reflect the opinions of Virgin Media

Originally Posted by BenMcr (Post 35525964)

Just to prove that these can happen to all ISPs

Originally Posted by Mick Fisher (Post 35526530)

Is that a possibility or a fact?

Originally Posted by Mick Fisher (Post 35526514)

Hmmm.., Just had a thought.

The vast majority of Sky's BB services are totally unmanaged while all of VM's BB services are extremely managed with not one but two systems. One wonders if Sky employed the same extreme network management techniques as VM would Sky still be suffering over capacity problems? No way to know for sure but their is a good possibility they would not.

As the BB services offered by these two providers are so different a direct comparison is not possible. The only valid comparison is how responsive the relevent company is to:

Admitting they have an issue and what it is.

Fixing the issue in an acceptable timeframe.

From what I see and hear Sky appear to be winning hands down.

Originally Posted by Mick Fisher (Post 35526530)

Is that a possibility or a fact?

Originally Posted by Top banana (Post 35526535)

Or is it due to giving it away free for 6 months and upselling to existing customers?

Originally Posted by Stuart (Post 35526229)

I think it's fair to say that customers of ANY company will sometimes have problems. The real test of that company is how they deal with with those customers, and how quickly those problems are resolved.

I suspect all ISPs have capacity problems from time to time, but we hear more about Virgin because a) they serve more customers and b) we are primarily a forum for Virgin Media customers.

Originally Posted by Qtx (Post 35526590)

An educated guess based on following the saga alongside my own Virgin oversubscription issues. Also have friends in that are who left \virgin for over providers recently. Some of them could only get adsl as there was no other fibre option but they switched anyway as it was better than what they had.

VM's special forum updates over the problem after the press got involved: http://community.virginmedia.com/t5/...3/td-p/1611132

Bristol customers posts 1200 replies: http://community.virginmedia.com/t5/...ce/m-p/1493882

Bristol post article about it with many comments: http://www.thisisbristol.co.uk/Virgi...ail/story.html

Guessing Brighton is fixed after a year of issues but South London is still on track for taking a year to resolve but hopefully they will sort out the Worthing area's quicker...

Originally Posted by Qtx (Post 35526590)

See above ;)

Originally Posted by Mick Fisher (Post 35527031)

I am surprised you still read posts from this troll whose only purpose on this forum is to big up VM by attempting to discredit anyone daring to criticise VM and to disrupt threads by turning posters against each other by making off topic posts to create a sky vs VM argument.

Originally Posted by Qtx (Post 35527064)

Glad others are noticing this too :tu:

Been a bumpy ride for the Bristolians, hopefully an end in sight. Heavy student areas seem to get more than their fair share of problems.

Originally Posted by Top banana (Post 35527098)

That's rich coming from 2 people who spend all their time bigging up sky and dissing vm.

Originally Posted by Qtx (Post 35526590)

An educated guess based on following the saga alongside my own Virgin oversubscription issues. Also have friends in that are who left \virgin for over providers recently. Some of them could only get adsl as there was no other fibre option but they switched anyway as it was better than what they had.

VM's special forum updates over the problem after the press got involved: http://community.virginmedia.com/t5/...3/td-p/1611132

Bristol customers posts 1200 replies: http://community.virginmedia.com/t5/...ce/m-p/1493882

Bristol post article about it with many comments: http://www.thisisbristol.co.uk/Virgi...ail/story.html

Guessing Brighton is fixed after a year of issues but South London is still on track for taking a year to resolve but hopefully they will sort out the Worthing area's quicker...

---------- Post added at 17:19 ---------- Previous post was at 17:18 ----------



See above ;)

Originally Posted by craigj2k12 (Post 35527103)

All I see is well presented fact

Originally Posted by Top banana (Post 35527122)

Looks like Bristol is an issue for sky customers too?

http://www.digitalspy.co.uk/tech/new...es-demand.html

---------- Post added at 18:18 ---------- Previous post was at 18:10 ----------




I wonder why? Sky customer possibly

Originally Posted by Chad (Post 35527127)

This was already covered in the original article at the very start of this thread.

"Subscribers to Sky Broadband Unlimited in Doncaster, North Wales and Bristol have complained of connections grinding to a halt especially in the past three months. This is despite the company promising "we'll never slow your Unlimited broadband down, even at peak times".

Originally Posted by Top banana (Post 35527122)

I wonder why? Sky customer possibly