Originally Posted by Qtx (Post 35525580)

If they use top speeds as an indicator of how good a broadband is, then these awards are not worth the paper/webserver they are printed on. If they went by quality of the broadband, in regard to latency and jitter which make a difference to gaming, VOIP, streaming etc then I would expect Virgin would have been near the bottom.

Originally Posted by Top banana (Post 35525622)

However most customers don't use their services in that way and thats probably why its not a factor when they vote?

Originally Posted by Itshim (Post 35525655)

Not sure how many voters change from one to another, So that means that have little experience of other suppliers they are happy ( I guess VERY) that they wish/want to vote. As stated I don`t use the services that QTX mentioned - In fact I have no idea what he is referring to. Given that my son & daughter have both in recent times come over to use my BB due to problems with theirs I can see why Virgin won. One is on Infinity & one Sky

Originally Posted by Qtx (Post 35525801)

From the info given one could assume that they would not have won this on customer votes alone and the fact a uswitch judge had to decide this winner backs that up. My comment about speed was due to that being used in combination with votes by the judge. Ofcoms own independent findings are another indication that VM wouldnt have won this on customer votes.

I am sure there are many that value more speed in a quantity over quality type way. It would be good to see some numbers as there are plenty that have been brainwashed by adverts or sales departments into thinking faster is better, or that they need above 40Mpbs at this point in time.

I'm sure many just check the odd email and google a few things and are currently a big proportion of customers but that is changing rapidly with all the new services. Without knowing it they could be using VOIP (Think new mobile apps to make calls over wireless/broadband) or streaming Video on Demand. Not everyone understands how it all works but as they start using these and notice problems, that is when they will understand the quality part. Might take a year or two to happen, so maybe Virgin would have sorted out their broadband issues by then.

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I see a lot of people switching from VM fibre lines to adsl lines with other providers, simply to get a better broadband connection. Obviously slower but it shows that quality is getting more important than speed to some.

Originally Posted by Top banana (Post 35525852)

I agree with you on some points but why do other organisations make positive remarks about their service?

Originally Posted by Top banana (Post 35525622)

However most customers don't use their services in that way and thats probably why its not a factor when they vote?

Originally Posted by craigj2k12 (Post 35526542)

Most customers don't browse websites?

Originally Posted by Qtx (Post 35525580)

If they use top speeds as an indicator of how good a broadband is, then these awards are not worth the paper/webserver they are printed on. If they went by quality of the broadband, in regard to latency and jitter which make a difference to gaming, VOIP, streaming etc then I would expect Virgin would have been near the bottom.

Originally Posted by Top banana (Post 35525622)

However most customers don't use their services in that way and thats probably why its not a factor when they vote?

Originally Posted by Top banana (Post 35526566)

No, gaming etc

Originally Posted by craigj2k12 (Post 35526596)

Latency affects web browsing, thats the main use of the internet

Originally Posted by Top banana (Post 35526617)

May I suggest all you Sky customers crying foul, mail u switch pointing out the error they have made.

Originally Posted by craigj2k12 (Post 35526642)

Originally Posted by Qtx (Post 35526643)

Uswitch has a vested interest in making many providers look equally attractive except for a few distinguishing areas as no doubt they get paid for those switching provider through their site.

So in that respect I wouldn't trust any results that were not direct from customers votes.