Cable Forum - Poor Vodafone customer services

Quote:

Originally Posted by LSainsbury (Post 35537740)

If I had an issue with a company, I'd take it up with them direct.

Any Tom, Dick or Harry could pose as an CS agent for XYZ company on a forum. It's very unprofessional on a public forum IMO.

How do we know you really work for Vodafone? There's lots of scams and fraud on the web and doing CS this way smells of something fishy. I'm sure Vodafone have their own forums for unhappy customers.

Hi LSainsbury,

I can appreciate your scepticism.

However, I can assure you that to represent a company on forums such as MSE and CAG company representatives need to be granted official status by the site.

Whilst we do of course have of our own eForum where our customers can go to for support some customers do still find their way onto other sites designed to provide assistance on a whole range of different consumer topics.

Quote:

Originally Posted by DES_1001 (Post 35537870)

Hi All,
Well i've been here for a long time and can say Lee does work for Vodafone, although mods still need to check his credentials.
Lee Does help people over at the consumer action Group, to which i am a member.

Thanks for taking the time to provide some further reassurance here DES_1001 it's appreciated.

Kind regards,

Lee

Web Relations Team

Vodafone UK