Re: VM have work to do to be top
 

Love your 'interpretation'...

Broadband choice thought differently
http://www.thinkbroadband.com/news/5...n-results.html
Ofcom

Overall satisfaction with customer service by fixed broadband provider
............Satisfaction.....Neutral.....Dissatisf action
Sky............63%...........25%........12%
BT..........,,,,63%........,,,20%....,,,,17%
Virgin Media.61%......,,,,20%.....,,,19%
TalkTalk......60%......,,,,,24%..,,,,,,15%
Orange.....,,,59%..,,,,,,,,22%..,,,,,,20%
Average.......62%%.....,.22%...,,,,,17%

According to those Ofcom figures, VM are 2% away from being worst and best...:D

Your 1% comes from fixed line, not broadband...

Re: VM have work to do to be top
 

Those figures you quoted above show Sky and BT are joint 1st for Broadband customer service. It also shows that Orange is the worst for customer dissatisfaction with 20%. VM is 1% behind orange with 19%. So my previous post was accurate :)

No need to make it worse by pointing out that Sky only had 12% dissatisfaction compared to VM's 19% and Oranges 20%, that would have just shown how bad the difference was :P

Ofcom have always favoured Virgin media with its statements which has annoyed me for years. The stats are fact but they always word the conclusions to avoid saying negative things about VM while mentioning any positive, no matter how small. Always wondered why that was.

Re: VM have work to do to be top
 

Thank you for moving the goalposts....

The phrase "Ofcom have always favoured Virgin media" says so much about your viewpoint.

Re: VM have work to do to be top
 

why would Ofcom want to destroy VM, a company thats got huge assets. Ofcom would rather work with VM. Like with any other company.

Re: VM have work to do to be top
 

Thought I was clarifying the 1% applied to the broadband stats you posted too. I understand what you are saying, just wanted to show what I said wasn't actually wrong :)

What does that statement say about my viewpoint? I got the impression that Ofcom and VM were buddies due to some decisions and publications I saw years ago. Everything I have seen since has strengthened that opinion for me. I had no VM issues or bugbears at the time I first thought this.

Re: VM have work to do to be top
 

Like telling them that Sky do not have a monopoly with films?