That's why every time I get them out now lol any equipment that has cost me money or I've had to put in to fix my own services I remove it prior to the visit.

I struggled to get VM to fit a HDU, in the end I fitted my own and signal levels have been perfect ever since.

Don't wanna loose that to an engineer.

Re: Box Fail, Card Fail and RF Levels Fail
 

i forgot. ill ask for some tomorrow. shall i ask for new cables too :o:

Re: Box Fail, Card Fail and RF Levels Fail
 

No, don't mess with it. There is nothing wrong with your signals.

Re: Box Fail, Card Fail and RF Levels Fail
 

ok

Re: Box Fail, Card Fail and RF Levels Fail
 

I've probably just met the best tech I've come across, top bloke. Is there any way I can send in feedback on the tech?

I told him the problem and 'mentioned' the 10dB FP attenuator swap. confirmed and the 10dB FP attenuator went on and he ran tests on the V HD but there was loss yet signals were better. Problem was is the SH stopped working with the 10dB FP attenuator fitted between the isolator and splitter so he replaced the isolator, the splitter and fitted new cables and now the SHs back, V HD box is functioning as it should be and I'm happy :D

Re: Box Fail, Card Fail and RF Levels Fail
 

Glad you got it sorted. :)

I had isolators replaced a few times during my time with VM. It always seemed to resolve those really weird issues.

Re: Box Fail, Card Fail and RF Levels Fail
 

there suppose to last for years and years or thats what i was told a while back?

Re: Box Fail, Card Fail and RF Levels Fail
 

Apologies I couldn't add updated levels and all earlier..

SH

http://www.cableforum.co.uk/board/at...1&d=1354063437

Re: Box Fail, Card Fail and RF Levels Fail
 

the box itself is still playing up. on boot from plug socket the red light stays and the box doesn't want to turn on until i unplug then plug back in again?

Re: Box Fail, Card Fail and RF Levels Fail
 

That's because the tech only messed about with the signals which were fine to start with. Your box or its power supply are faulty.

Re: Box Fail, Card Fail and RF Levels Fail
 

If you are referring to isolators, I was told a nearby lightning strike can screw them up.

Re: Box Fail, Card Fail and RF Levels Fail
 

I did need the 10dB FP attenuator on in place of the equaliser though. Plus that singled out the splitter which needed to be replaced.

if thats true then can an electrical fault mess them up? I still get static like shocks hitting the isolator. The tech couldn't understand why that was happening. The cabs and local has been checked by senior VM network guys already. British Gas say my electrics are fine.

Re: Box Fail, Card Fail and RF Levels Fail
 

The idea is to isolate your home from external electrical events, so yes an external electrical fault can leave an isolator messed up after it has done it's job. It seems dampness can also mess them up too.
I'm really not able to comment :(

Re: Box Fail, Card Fail and RF Levels Fail
 

what are the odds!! as I mention the electrical fault my local electric hub thing outside is being worked on by workmen. Theres a digger out there digging up earth around the hub.

---------- Post added at 15:38 ---------- Previous post was at 15:26 ----------

and now a call from a certain energy provider telling me theres workmen outside nearby working on site with regards to this problem.

I told the local council about this years ago, they done nothing!

Wouldn't have anything to do with your previous complaint of a clicking isolator would it?