Re: Able to cancel virgin within 30 days?
 

okely dokely thanks for the help

I presume the 28 days starts from install, and not from ordering?

Re: Able to cancel virgin within 30 days?
 

Yes, I assume so too. 7 days from signing, 28 days from install.

Re: Able to cancel virgin within 30 days?
 

28 days usually applies to brand new installs only, the 7 days applies to upgrades.

Re: Able to cancel virgin within 30 days?
 

The 7 days applies to distance selling regulations as already alluded to because you effectively sign a credit agreement with Virgin as they bill you in arrears.

This 'credit agreement' is recorded on ones credit file and updated accordingly, thus if you decide not to pay for services rendered it could have a negative impact on ones ability to obtain credit in the future.

The 28 days is Virgins own policy and is not governed by any legislation (as is the case with dsr)

On this basis I fail to understand how it could apply to upgrades only, more likely (in regards to 7 days) applies to new installs only as an upgrade does not require a new credit agreement.

Re: Able to cancel virgin within 30 days?
 

Did you miss my post above.;)

Re: Able to cancel virgin within 30 days?
 

Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge.

That's quoted from the Legal Stuff

Re: Able to cancel virgin within 30 days?
 

New service does not count as an upgrade, a new service would be taking a phone line, television or broadband service as a new never installed item, grey area but true.

Re: Able to cancel virgin within 30 days?
 

I'll do a you-know-who on you, Peter:

I never said otherwise.

Re: Able to cancel virgin within 30 days?
 

I didn't miss your post, you said the 7 days applies to upgrades which doesn't make sense to me as you would not be signing a new credit agreement.

Did you miss my post that referenced your post ;-)

Re: Able to cancel virgin within 30 days?
 

It applies to upgrades where a new contract applies. Virgin's own rule of 30 days for keeping upgrades applies where a new contract doesn't apply

Re: Able to cancel virgin within 30 days?
 

I was awaiting Ben's response as per above.

Re: Able to cancel virgin within 30 days?
 

In summary the 7 days is related to a cooling off period as you are signing a credit agreement.

30 days is not related to any regulations and is Virgins own policy.

Re: Able to cancel virgin within 30 days?
 

If we are really being pedantic, the 7 days has nothing to do with signing a credit agreement - it's part of the Distance Selling Regulations, which is separate to the Consumer Credit Act.

Re: Able to cancel virgin within 30 days?
 

Being even more pedantic, the 30 days is actually 28

Dont worry though... I managed to figure that out from the other 12 posts above ;)

Re: Able to cancel virgin within 30 days?
 

Yes my mistake, credit agreements made online, over the phone or by post have a 14 day cooling off period.