Re: Why all the hate?
 

All happy here too!

It doesn't matter if you are running a huge corporation or selling bananas down the market, unhappy customers will generally be noisier than others , that's just the way it is!

Re: Why all the hate?
 

Not so happy today for the 7th time in a month my TV and BB went down at the same time..Yes I've been awarded another£10 for the inconvenience but it's becoming so I can't rely on the service..I've had 5 set up recordings fail one of which was the final episode in a series that wasn't repeated or on catch up.

I know they are upgrading the system but why so many cut outs?

It's been a great service up until now.:(

Re: Why all the hate?
 

Clearly, you do.

https://www.cableforum.co.uk/images/...2012/07/18.png

Re: Why all the hate?
 

In that case, it could be said you (comparatively) have a low download....;)

Re: Why all the hate?
 

Please DON'T bate him :erm:

Re: Why all the hate?
 

Yes, I do. But the reason I switched was because upload was more important to me.

Re: Why all the hate?
 

same here but will not come FTTC :dozey:(maybe FTTP in future)

Re: Why all the hate?
 

tbf i really like VirginMedia

My price is very very good, my speed is mint and tbh when ever i have spoken to their customer service it has been great :)

Re: Why all the hate?
 

VM is decent when all is optimal, the problem is when the service is bad it can get very bad. Those with good service seem to not always respect that.

Been with VM in its many guises since 1998 & a BB customer from early 2000.
On the whole my experience is a good one.
TV issues in 2004 took some sorting & the only real issue that required a phone call to VM due to poor download speeds turned out to be my AV that was the cause.
VM does suffer from some problems that they need to overcome (& I think they will) & I think that some customers are over critical, but from my point of view they have been pretty bob on & I would happily give them a good 9.5/10.

Re: Why all the hate?
 

ntl and VM customer 10+ years. Now with 4 services. Few problems over the years. Those there have been have been quickly sorted.

One criticism is that often customer services do not understand what you want and give incorrect information. Only way seems to be to go to 'thinking of leaving us' option who are generally on the ball, but those who do not realise they can do this may be left with a very poor view of VM.

VM phoned me and offered an upgrade from 20 to 60 broadband with a free superhub and a reduction in my monthly bill. As a regular reader of this forum I was dreading this . . . but after several weeks no problem whtsoever with the superhub. Wireless connects with my Android phone all over the house. Consistently get more than 60Mb. Would show you but speedtest.net website seems to be down at the moment.

Two other family members with VM. Both would broadly agree with my comments. One has had several house moves, taking VM with him. All installations have been very good indeed.

Re: Why all the hate?
 

On the flipside of that, those with bad services don't always respect the fact that some (possibly even most, we don't have figures to prove or disprove that) customers do get the service they pay for.

Re: Why all the hate?
 

Wish I'd stayed with BT to be honest, I'm on the supposed 120meg and it's been lucky to hit 30meg and that's on a good day.

Re: Why all the hate?
 

Nidge, I am very surprised to hear you are having speed problems in Sutton-in-Ashfield. I am in adjoining Mansfield NG18 and it is my impression that we are fortunate in this area with the reliability of VM broadband.

I suggest you push and push to get this sorted.

I have recently had a free speed increase to 60Mb (see post above) and get more than this nearly all the time.

https://www.cableforum.co.uk/images/...2012/07/15.png

http://www.pingtest.net/result/67064962.png

Re: Why all the hate?
 

Apart from the odd loss of service here and there ive been happy with them. I live in a small town and have always gotten the max speed for my package over the years with no slow down.

If there's no news on increased upload speed past 10mb however i'll be making the move to FTTC when it hits my area in December. I've zero interest in being bumped from 100/10 to 120/12 when i could get 80/20 from BT and god knows what in the future.

https://www.cableforum.co.uk/images/...2012/07/13.png