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-   -   30M : Upgrade delayed massively (https://www.cableforum.uk/board/showthread.php?t=33688796)

LenMackin 18-07-2012 16:00
Re: Upgrade delayed massively
 
Just reduced my price by £9 and upgraded immediately to 60mb

qasdfdsaq 18-07-2012 17:07
Re: Upgrade delayed massively
 
Quote:
Originally Posted by parky (Post 35453860)
Same here, very poor planning and communication.
Shouting from the rooftop about doubling speeds, but keeping very quiet about the long delays.
My area was due in July 2012, so are they telling me they only realised in July 2012 that it would now only be upgraded in November or December. What happens when November comes along, another delay.
Seems to me they are playing a game here, promise double speeds because there is now fibre competition, keep your existing customers on the promise, BUT then fail to even try to deliver to the promise.

What now - do they hope I will hang around until November to see if that is another hollow promise, taking my money every month of course, but failing to provide the speed to me that new customer get for the same money.

Shameful.
Welcome to exactly why I left VM earlier this year - last year's upgrades to upload speeds got delayed so many times I ended up being able to get 12x more upload speed from a certain other competitor for less money.

mattysouthall 18-07-2012 18:29
Re: Upgrade delayed massively
 
Quote:
Originally Posted by LenMackin (Post 35453863)
Just reduced my price by £9 and upgraded immediately to 60mb
How you do that / what you mean?

reduce something off your bill and it upgrades early???

RealDiamond 18-07-2012 20:46
Re: Upgrade delayed massively
 
Quote:
Originally Posted by mattysouthall (Post 35453899)
How you do that / what you mean?

reduce something off your bill and it upgrades early???
You ring on 150 (VMP) and pick "leaving us" option and then start to haggle.

30Mb/s, 60Mb/s and 100Mb/s services are all ready running in most areas.
10mb/s can allready upgrade to 30Mb/s
20/30Mb/s can allready upgrade to 60Mb/s
50Mb/s can allready upgrade to 100Mb/s
But they Require you to RING CS on 150 for Virgin media phone users

New customers all ready get these speeds in most areas.

moowow! 18-07-2012 21:02
Re: Upgrade delayed massively
 
Quote:
Originally Posted by RealDiamond (Post 35453944)
You ring on 150 (VMP) and pick "leaving us" option and then start to haggle.

30Mb/s, 60Mb/s and 100Mb/s services are all ready running in most areas.
10mb/s can allready upgrade to 30Mb/s
20/30Mb/s can allready upgrade to 60Mb/s
50Mb/s can allready upgrade to 100Mb/s
But they Require you to RING CS on 150 for Virgin media phone users

New customers all ready get these speeds in most areas.

i noticed on your sig it says you can get a free upgrade from 10mb to 30mb for free, how do i do this as im currently a 10mb user :)

thanks, Tom :)

craigj2k12 18-07-2012 21:05
Re: Upgrade delayed massively
 
look at his post above :dunce:

moowow! 18-07-2012 21:07
Re: Upgrade delayed massively
 
Quote:
Originally Posted by craigj2k12 (Post 35453951)
look at his post above :dunce:
do i have to tell vm i want to leave to get these deals or just ask for them?

Thanks, Tom :)

RealDiamond 18-07-2012 21:14
Re: Upgrade delayed massively
 
Quote:
Originally Posted by moowow! (Post 35453950)
i noticed on your sig it says you can get a free upgrade from 10mb to 30mb for free, how do i do this as im currently a 10mb user :)

thanks, Tom :)
Quote:
Originally Posted by moowow! (Post 35453952)
do i have to tell vm i want to leave to get these deals or just ask for them?

Thanks, Tom :)
Yep, You ring on 150 (VMP) and pick "leaving us" option and then start to haggle.
Not all CS reps are trained to the same service level.

All 10Mb/s User should get.

Free Superhub.
Free Engineer to install super hub if you want the engineer (can be quicker than postal)
Free "no fee upgrade".

Do not get talked in to 60Mb/s as they will likely charge you extra as it is a different service level...

but a New 12 month contract is required. You are then a Ex 10Mb/s user and now a 30Mb/s user when the super hub is online.
https://www.cableforum.co.uk/images/...2012/07/37.jpg
I could not be bothered to haggle to much so only got that deal.

LenMackin 18-07-2012 21:22
Re: Upgrade delayed massively
 
Quote:
Originally Posted by mattysouthall (Post 35453899)
How you do that / what you mean?

reduce something off your bill and it upgrades early???
Sorry should have explained... you need to follow the thread. Disappointed with the delay to my upgrade I called retention to say that £41 per month was too much for 50mb M phone and TV (both not used). He agreed, am now paying £9 less for 60mb (immediate effect) plus replacement hd box being installed next week.

roughbeast 19-07-2012 21:56
Re: Upgrade delayed massively
 
Quote:
Originally Posted by LenMackin (Post 35453863)
Just reduced my price by £9 and upgraded immediately to 60mb

Have had upgrade moved to December - May timescale.


<< Wonders if ringing retentions would get me 120Mb.......:banghead:

LenMackin 19-07-2012 22:02
Re: Upgrade delayed massively
 
Quote:
Originally Posted by roughbeast (Post 35454412)
Have had upgrade moved to December - May timescale.


<< Wonders if ringing retentions would get me 120Mb.......:banghead:
You can try. I could have got 100Mb but it would have cost me more than I was paying. Seemed to be no option for a free upgrade to double speed.

RB2004 19-07-2012 22:29
Re: Upgrade delayed massively
 
delay is beyond a joke lol

I just logged into My.VirginMedia.com

and theres a massive green banner saying,

"Exciting news - we're giving you a free broadband boost to up to 120Mb, the UK's fastest ever widely available broadband!

Our engineers are still working on the fibre optic network in your area to make speeds of 120Mb and upwards possible. We'll be in touch as soon as we're ready to upgrade you"


then it tells you,

"
Your speed upgrade is going to take a little longer

We estimate your area will be ready between: December 2012 and May 2013
"

qasdfdsaq 20-07-2012 04:25
Re: Upgrade delayed massively
 
Exciting news, you'll have to wait another year?

Real exciting indeed.

Saint man 20-07-2012 14:00
Free speed upgrade dates changed
 
Looks like Virgin are not rolling out the free speed upgrades as fast as they said they would. Mine has gone from July to now being between December to May 2013.
Mr Bolt now not on the checker page.
Virgin were quick to send emails to us letting us know the good news that we would be getting free upgrades, not so fast letting us know they can not deliver!

---------- Post added at 13:00 ---------- Previous post was at 12:58 ----------

OOPs, completely missed the other thread about this.

craigj2k12 20-07-2012 17:52
Re: Upgrade delayed massively
 
Just spotted

"They'll be upgrading our network area by area. Once the job's completed, a total of 186,000km of cable and 38,000 street cabinets will have been upgraded."

as far as i was aware, they werent completley rebuilding the network


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