Re: BT say no
 

They replaced a pole in my road and took my old line down.when a asked engineer he said after 2 years they take them down

Re: BT say no
 

He was clearly speaking with forked tongue.

Re: BT say no
 

I removed my BT line myself when my soffit and fascia boards were replaced and wrapped it around the telephone pole, BT removed some time later no idea exactly when but who cares.

Re: BT say no
 

If there is no BT line then should there be no line rental?

Re: BT say no
 

You do not pay BT if you have no connection or phone line to the property.

Re: BT say no
 

I presume BT have now changed their policy. They replaced the telegraph pole outside my house 2 or 3 years ago. I said to the engineers at the time that there was no point re-connecting the line to my property, as I was with VM. But they said that they had to re-connect all lines, even if they were not active.

Re: BT say no
 

I would not have allowed them on my property.

Re: BT say no
 

They were doing their job, and they asked nicely. Also the house was for sale, so it gave the buyer an option.

Re: BT say no
 

If for sale no issue, but I would not have a BT line on my property.

Re: BT say no
 

Well I can see your point. I wouldn't buy a bed from Dreams...same sort of thing I suppose.

Re: BT say no
 

I just dislike BT nothing more.

Re: BT say no
 

Why have the line reinstated if it's not going to be used. Every chance that if someone did want it at some time in the future a fault would have developed sopmewhere that would need it replaceing at that futuer use date. Just seems rather wasteful of effort to me.

A lot of companies describe stuff as "installation" fees. BT used to have a fairly "reconnection" fee too. Virgin Media have often also charged installation fees for services like the hubs and TiVo. None of these meant you owned the kit of had a permanent right to them. Perhaps though the companies involved need to use better English to desribe why the charge arises and what it covers to avoid these frequent misconceptions from their customers.

Re: BT say no
 

Update.
Contractors put up a new pole yesterday and after having a chat with the guys, he put my line back up. The reason I wanted it put back was because if I ever did want to go back I didnt fancy paying out again for a new line.

Re: BT say no
 

Happy ending... :D

Re: BT say no
 

A few simple facts (some already mentioned)

1# BT won't redo a line to a non-active property
2# The monies they claim back from insurance will be for work done so BT won't get paid for not putting your line back..
3# There's been lots of instances where even though the physical line is still there it might not be connected at the exchange and for that BT will charge full price which is currently only £40 (free if they take BB)

Remember that the line isn't yours and the £250 you paid was purely for that contract.