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-   -   Superhub : How to force software update? (https://www.cableforum.uk/board/showthread.php?t=33684594)

Peter_ 13-01-2012 16:50
Re: How to force software update?
 
Quote:
Originally Posted by thenry (Post 35361298)
logmein.. urgh :sleep:
The corporate version is a brilliant tool and every session is recorded and kept in case of any issues.

thenry 13-01-2012 16:52
Re: How to force software update?
 
no denying it isn't good, i bet it is. I've used the standard version many times to access computers :tu: its when the table turns that its a problem.. me having to install an add-on :no:

hjf288 13-01-2012 16:54
Re: How to force software update?
 
Quote:
Originally Posted by Masque (Post 35361296)
I would love to know what the £10 charge was for as we do not have anything on the system and the pinhole reset was on the community forum when the different firmwares came out as the standard fix.

I will only send out a replacement if all other avenues fail, many times a pinhole reset and a Logmein session resolves the issue, just sheer laziness on those agents part.
It was £10 monthly... not a one off XD

The guy who sent me the new hub also said he couldn't think what the charge would be for...

So err... what do I do with the new hub?

Peter_ 13-01-2012 16:56
Re: How to force software update?
 
Quote:
Originally Posted by hjf288 (Post 35361308)
It was £10 monthly... not a one off XD

The guy who sent me the new hub also said he couldn't think what the charge would be for...

So err... what do I do with the new hub?
They tried to put you through to Digital Home Support who deal with issues that are out of our support scope, but the Superhub is our device so we support it, epic fail.

You have a spare device just in case your present one fails, put it in the wardrobe or cupboard.

qasdfdsaq 13-01-2012 18:06
Re: How to force software update?
 
I'll take it.

---------- Post added at 18:06 ---------- Previous post was at 18:06 ----------

Quote:
Originally Posted by thenry (Post 35361298)
logmein.. urgh :sleep:
I agree. Even the corporate version is yuck.

craigj2k12 13-01-2012 18:14
Re: How to force software update?
 
Quote:
Originally Posted by Masque (Post 35361310)
They tried to put you through to Digital Home Support who deal with issues that are out of our support scope, but the Superhub is our device so we support it, epic fail.

You have a spare device just in case your present one fails, put it in the wardrobe or cupboard.
they thought it was issues with PC drivers so thats why that would be the issue

if an agent thinks that a wireless adapter driver has anything to do with a router not grabbing the firmware it should automatically do, then they are in the wrong line of work!!

thenry 13-01-2012 18:16
Re: How to force software update?
 
can i have his or her job :(


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