Re: just rang VM to upgrade to 100mb
 

There are restrictions in place to stop certain uplifts being completed without a tech being booked .. I came across one the other day whilst messing about ... so it's more policy than agents being awkward ..

I'm not sure why it's there, but then it's not my place to ..

Re: just rang VM to upgrade to 100mb
 

Challenge the status quo dude. Feedback is the breakfast of champions and if you never challenge anything and give your opinion then nothing will ever change. There is nothing more satisfying than questioning why we do something, offer an alterative solution and seeing it put into practise.

Re: just rang VM to upgrade to 100mb
 

Great words, mon General.

Re: just rang VM to upgrade to 100mb
 

So just to clarify the way i read this, an engineer visit is not required to activate the 100meg service?

Re: just rang VM to upgrade to 100mb
 

There is no technical reason for an engineer to attend.

There is hard evidence in the forums that calling Retentions and asking for the ugrade on the spot (no attending tech) has worked (as in otherwise I might just as well go to 80 meg Infinity).

Re: just rang VM to upgrade to 100mb
 

I agree 100%. Although it does depend on the company you work for. Some are very open to constructive criticism, and learn from it. Others will do as much as possible to silence any criticism, and blindly go on down their intended route without any regard to customer satisfaction.

It all depends which category VM fit into.

---------- Post added at 13:42 ---------- Previous post was at 13:37 ----------

I think I mentioned this previously, but I'm sure I have heard some mention of a glitch with the first version of the superhub. This would explain why they sent an engineer to up grade me from 50mb to 100mb. And why he swapped the superhubs.

Otherwise I can't imagine any company spending more on engineer visits, and new superhubs, if there wasn't a good reason.

Re: just rang VM to upgrade to 100mb
 

I think that's an easy one to answer. VM will set low thresholds for customer satisfaction and plough on until it workd.

As I've said before, their main stupidity in this context is not having a tested, paid-for, superior alternative to offer users. Clearly VM don't listen.

Re: just rang VM to upgrade to 100mb
 

I was upgraded over the phone without having to ask, No engineer, Nothing. So which is it? Policy or agents just doing whatever they fancy?

Re: just rang VM to upgrade to 100mb
 

My 50 to 100mb upgrade was done and completyed within a couple of minutes over the phone with a UK based CS person.

They said the modem I had was 100mb compatible so no visit was needed.

Re: just rang VM to upgrade to 100mb
 

FFS who is on here looking at this stuff and commenting on Crimbo Day? Sad buggers. Oh! I am! :erm:

Re: just rang VM to upgrade to 100mb
 

Our 30->50mbps upgrade last week involved an engineer visit (despite querying this with the sales department).

He complained that he'd been to several jobs where he had to do nothing but phone the upgrade in.

We both noted that it is a complete waste of time and money for VM.

Re: just rang VM to upgrade to 100mb
 

lol .. its nothing to do with me, doesn't even come close to my job ..

Re: just rang VM to upgrade to 100mb
 

Its better than most of the festive tat on the TV.

Re: just rang VM to upgrade to 100mb
 

We are already on the VIP50 package and looking at the VM website i see that after the reduced first three months the price for 100meg is the same as 50meg, £35.00 a month.

Therefore am i right in assuming that if i upgraded to 100meg i should be paying the same price??

Re: just rang VM to upgrade to 100mb
 

No. You aren't paying 35 for 50Mb on VIP50, it only costs that if you take it without a phone line.

Bundle charges

Talk International
Talk Unlimited
Talk Mobile
Call Displ
Free Voicemail
T V Size: X L
1 Additional V Box
V HD Monthly Fee
V+ HD Monthly Fee
XXL 50Mb
Phone, TV & Broadband Saving

Bundle charges total

£53.11