Re: Virgin named fastest major broadband provider
 

Re: Virgin named fastest major broadband provider
 

:)

http://www.netindex.com/download/2,4/United-Kingdom/

Re: Virgin named fastest major broadband provider
 

I have an upload speed below the UK average of 2Mbps apparently, interesting.

Re: Virgin named fastest major broadband provider
 

Dunno, but I will find out when the engineer comes out on Monday.

---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------

What are you supposed to have?

Re: Virgin named fastest major broadband provider
 

I had a 30mb connection which was ok until you tried to stream YouTube or game.

Re: Virgin named fastest major broadband provider
 

I'm on 50Mb that hasn't had the upload upgrade yet.

Re: Virgin named fastest major broadband provider
 

And what do VM say about it?

---------- Post added at 12:48 ---------- Previous post was at 12:44 ----------

I had a VM engineer come out this moring. He said that there is a fault, but it isn't with my modem, and it isn't the cable between my house and the box in the street. But it is somewhere else on the network. So he is reporting it.

Well as long as they do fix it, then it should push my speeds up to much closer to the 100mb that it should be. And it should also stop outages.

I was also told that very few outages are actually displayed by VM. So don't take their word that there isn't a network problem, if tech support try telling you that.

Re: Virgin named fastest major broadband provider
 

They can only report a problem once it has been passed to networks and they are in the process of investigating the problem, a power outage or total loss due to network plant is easy to find and report, intermitent problems that may not come to light until a number of customers have reported problems and had visits from service can take a while to be reported/fixed.

So there is no conspiracy of VM not reporting faults to make them look better

Re: Virgin named fastest major broadband provider
 

I didn't say there was.

On many occasions over the years I have been told that there is no fault in my area. So I have then had to wait in for an engineer (because tech support said it must be a problem with my modem), only to be told by the engineer that it is a problem with the network in my area.

All I am saying is that there should be a system to log faults that are grouped in areas. So that if lets say I am the third person in my area to report a problem, then the operator could tell me that there have been other reports, and it will therefore be investigated.

Instead I had someone in an overseas call centre telling me:

1. They can't help me because I pay extra to get the 100mb service
2. There isn't a fault in my area
3. An engineer will have to come out in 4 days, so I'll have to wait in

Re: Virgin named fastest major broadband provider
 

This already happens, we have a Outage Surveillance Team that look for things like that all day/night. The problem comes when only 1 or 2 people report a fault, as is likely with 100mb.

1st line can check if there are SNR/FEC or utilisation problems with your CMTS/Cable and escalate to that team too.

Other times the customer is adamant that they have a single user issue and 1st line will leave notes to that effect, so no further action is taken until the service engineer visits.

Re: Virgin named fastest major broadband provider
 

In my eyes the best bit about Virgin Media is its broadband!

Re: Virgin named fastest major broadband provider
 

Well correct me if I'm wrong, but doesn't 50mb and 100mb use the same cable??

Re: Virgin named fastest major broadband provider
 

Still may only be a few on a particular cable upstream.

Re: Virgin named fastest major broadband provider
 

Sorry but that went straight over my head......does 50mb and 100mb use the same cable?

Re: Virgin named fastest major broadband provider
 

Yes, up to a point