Re: Virgin Media Closing Albert Dock
 

l second that.

Re: Virgin Media Closing Albert Dock
 

I second that thought and I hope all the CF, VM Albert Dock, members get fixed up with alternative employment quickly. <hugs> to you all.

Re: Virgin Media Closing Albert Dock
 

I wish them and everyone else facing closures and job redundancy at this time all the luck in the world.:ghugs:

Re: Virgin Media Closing Albert Dock
 

Thanks guys :)

Re: Virgin Media Closing Albert Dock
 

The Albert Dock team are brilliant.
Thanks for all your help over the years

Re: Virgin Media Closing Albert Dock
 

Ditto that.

Re: Virgin Media Closing Albert Dock
 

Hopefully it will help those far too good to be in a call centre to move to something more technically and help them realise their potential.

The job market being so crap, to be honest I'd be happy to see them all in work for now .. so many families, mortgages, some people will get nice pay outs, if redundancy is given .. but I'd rather have a job ..

Re: Virgin Media Closing Albert Dock
 

This is upsetting and I wish all employees the best of luck. To any companies in Liverpool reading this; You would do well to hire VM support staff, their UK people are some of the very best I've ever called.

On a practical note, I personally would pay an extra pound or two a month to keep Liverpool office open and retain their valuable support. Am I alone here folks?

Re: Virgin Media Closing Albert Dock
 

I'd go for that especially if it meant getting rid of the awful off-shored support that let both VM and it's Subs down so badly.

Re: Virgin Media Closing Albert Dock
 

I really do think that it is counter productive to send call centres offshore. Yes, the overheads are cheaper and the staff easier to manage, but, it takes much longer to sort out issues as many people can't understand what they are saying.

In many cases, they reach the end of their script and book an engineer unneccessarily. I dread to think how much that has cost the company.

This latest sad news about Albert Dock just goes to show how challenging the current economic climate is for all businesses at the moment. As a company director, I have had to make some difficult decisions to improve efficiency and implement austerity measures. Many forecasters are predicting that it will get worse still. :Yikes:

The best advice I can give to the remaining staff is what I told our managers to say at the latest team briefing. Keep your head down and work hard whilst remembering how important the attraction of new and the retention of old customers is.

VM, like the main industry that I am involved with, in the main offers a luxury product that people can live without.

All the best to anyone unfortunate enough to lose their job. If you are affected, please don't take it personally. It is true to say that management use situations like this to get rid of any dead wood, but, it is also inevitable that many decent experienced people lose their jobs too.

Times like this are just as upsetting for management, but tough decisions have to be made to ensure the long term survival of the company for the sake of everybody.

Re: Virgin Media Closing Albert Dock
 

You really like to talk about yourself don't you ..

Re: Virgin Media Closing Albert Dock
 

Actually Richard, you couldn't be further from the truth.
Statistics show that when there's a recession, people actually upgrade their media services as they don't go out as much.

Re: Virgin Media Closing Albert Dock
 

Broadband has not not been classed a luxury for a very long time as the is such a high demand which can be met by the different ISP's out there.

You have no idea of the kind of skill sets that will be lost when this centre closes and any so called "dead wood" are quickly weeded out by virtue of the targets that need to be attained and maintained so you cannot equate this to your business or many others.

Times like this are never upsetting for management and most companies find decisions like this all to easy to make.

Re: Virgin Media Closing Albert Dock
 

A perfect example of dead wood. Why would VM want to employ someone who speaks to customers like that and get rid of a valued team member instead? In my experience a period on reduced rate Jobseekers Allowance is often the best cure for such attitudinal problems.

Yes, you do have a point to an extent, but the economic experts say that the economy is set to worsen. Pay TV V feeding your family- no competition.

Nonsense, I have met a number of VM senior management. They understand the human cost of such action, however necessary it may be.

It is important to remember that management have to maintain a public face, but also have a private side to their lives. I tend to meet them during social occasions and many have expressed their regret at having to make the various forthcoming efficiency measures.

Management are not devoid of all emotion and a little understanding would be appreciated.

---------- Post added at 13:46 ---------- Previous post was at 13:42 ----------

Not sure what happened there lol, my responses appear to have been absorbed into your message masque!

Re: Virgin Media Closing Albert Dock
 

Richard, I for one am quite sick of your aggressive, bullying attitude towards members of this forum that are identifiable as virgin employees.

Let me make something crystal clear to you: they are here in their own time and are free to share their own opinions. This is something that members of this forum team established many years ago when some of us met senior management and it is something I believe that some, at least, of our members have established directly with their own managers.

Nopanic is not here to represent the company and he is not here to treat you as his customer. You are not here to get customer service from Virgin Media. If you want people to crawl and cringe all over you, by all means clear off and find another forum where your ego might get the stroking it seems to need.

And no, I will not be deleting this post, as I deleted my previous comments aimed at you, because this time I've taken the precaution of checking that the thread hasn't been closed while I've been composing it. Which is the only reason I withdrew my suggestion that you live in a fantasy universe. Etc.

So, off you go, you know where the 'whinge about this post' button is.