Re: Superhub From VM
 

VM (Support) and HDNL share AP in Liverpool. That much is true even if there is no connection between that and the HDNL delivery contract.

Re: Superhub From VM
 

yeah scan use them as well.

When I had my superhub delivered it came on time.

But when I ordered from scan the service was poor and late, it was only 2 hours late probably thanks to me chasing it up ringing the depot etc. else it probably would have been much later.

Re: Superhub From VM
 

Scan actually use DPD now, who I have never had any issues with (touch wood, got a new GFX card coming tomorrow from Scan). DPD actually text you in the morning with a 1 hour window of when they will deliver, which is pretty good.

Re: Superhub From VM
 

Ok its DPD I am thinking off, apologies for the error.

I know because I remember been excited about getting the 1 hour window, and I never got the 1 hour window.

I ordered pre noon delivery.

All I got was about 11am loaded onto van (which seemed late for a noon delivery.) and then nothing no update et.c until 12.30pm when I rang them, they then gave me the drivers mobile and I got him to come here at 1pm. there was never a 1 hour window given to me.

Re: Superhub From VM
 

I think I've spoken too soon!

Parcel was shipped by scan on the 20th, and this morning it arrived at the DPD 'local depot' in, er, West London. Looks like next day has become next next day. :(

Re: Superhub From VM
 

problem seems to be widespread across various courier companies that cant honour next day deliveries.

Re: Superhub From VM
 

HDNL have now told VM that they have lost my superhub, because one of their depots has closed down, so VM are now going to send me another one.

HDNL is a ---- (fill in the missing letters) company...