Originally Posted by richard1960 (Post 35291839)

Reading through the job descrption ie advanced virus removal and

· Advanced knowledge of Operations System troubleshooting from Windows 2000 to Window 7 Professional and Home, (MAC OS a plus) and



· Advanced knowledge of setup and troubleshooting processes for hardware devices ranging from MP3 players to home and small business networking apparatus

They seem to want a lot of knowledge for £14.500 a year!:shocked:

Perhaps that is the standard rate though.:erm:

Originally Posted by spankysmagicpian (Post 35292113)

No, sorry I don't Ken. My Mum did and I can appreciate it's a struggle at times. What I was trying to get at was we use a lot of IP telephony at work and even the quality when phoning the other building (which I can see out of the window!) is abysmal and I struggle to catch what they are saying at times.

Originally Posted by philce (Post 35292501)

I had a "disagreement" with a Eon cs agent some time ago, I pointed out that I could not understand her and that they should not use these call centers in India.

She then pointed out that the call centre she was based at was next to J21 of the M1 (1 mile from my house!).

She might as well have been in Delhi though as her accent was so strong!!!

Originally Posted by Ken W (Post 35292016)

I get the same problem even when I am speaking to them face to face!

Originally Posted by grungernut (Post 35296252)

Not much chance of the OSCS going away, the rumours at the moment are that VM will close the Liverpool Albert dock centre and share the work between Swansea and Offshore, unfortunately VM only really care about bottom line and the Offshore centres are cheap to operate. And for a compny that lost 36,000 Broadband customers in he first qaurter of this year you can see why they need to save.

Originally Posted by grungernut (Post 35296252)

Not much chance of the OSCS going away, the rumours at the moment are that VM will close the Liverpool Albert dock centre and share the work between Swansea and Offshore.

Originally Posted by grungernut (Post 35296278)

Everyone in there knows about it, theres an announcement this week apparently.

Originally Posted by grungernut (Post 35296323)

Speak to your union guy, they know all about it.

Originally Posted by grungernut (Post 35296337)

Dont understand how you couldnt have heard of it, we were told on Thursday,obviously we were told it was just a rumour, but that came from an IBM manager, I also heard anotherr manager had emailed their team also saying they had heard the rumour but could not confirm or deny it.