Re: biggest mistake of my life :( superhub problems
 

Just to comment on the title, if this really is the biggest mistake of your life, you're doing very well ..

People seem to lose context .. its an Internet connection .. its annoying yes, you should get what you pay for yes, but don't let it ruin your life .. :)

Re: biggest mistake of my life :( superhub problems
 

By reset do you mean reboot?

My superhub on 145mbps can reboot itself up to 11 times a day (that I have noticed). I find that easier to put up with than dropping to 54mbps and losing speed.

300mbps just doesn't seem to work at all.

5ghz appears to work but nothing can connect, so I have my doubts if anything is actually transmitting.


It's a superhub problem. The superhubs wireless is just underpowered and unstable. As a wireless router it is not fit for purpose.

Re: biggest mistake of my life :( superhub problems
 

Mick, just to caveat your last statement, "The superhubs wireless is just underpowered and unstable" - for some people....

I have every sympathy for those having problems, but not everyone is having wifi issues, so sweeping all-inclusive statements, from either side of the discussion, don't help, IMHO.

Re: biggest mistake of my life :( superhub problems
 

OK Hugh, that'sfair enough. :)

However although I do believe my original statement to be true I was and can only speak of my personal experience so my amended statement is "From my own experience and despite hearsay to the contrary I sincerely believe the superhubs wireless is just underpowered and unstable"

The fact that there is a thread over at Help & Support that claims that under R29 the wireless coverage and stability is much improved would seem to back up my assertion.

Re: biggest mistake of my life :( superhub problems
 

Even BT have been making light of the superhubs wifi performance with some of their adverts for the latest homehub.

Re: biggest mistake of my life :( superhub problems
 

Hmmm....And what version are they on ATM, is it the third.

If what my daughter says is true, and I have no reason to doubt her, stones and glass houses come to mind.

Re: biggest mistake of my life :( superhub problems
 

3 Homehubs in 5 years vs. VirginMedia's 3 in one year. Nice comparison there.

Re: biggest mistake of my life :( superhub problems
 

Well my hub works fine :-) Had a bit of an issue with Belkin devices, but that was easily fixed by uninstalling the Belkin network utility. As for BT Hub comparison, my sister had 4 in 9 months. And BT billing is a million times worse than VM's!!! VM bill correction = 1 month to put things right. My old BT bill = 10 years, and still they can't get it right. In fact they got it so wrong, that in 2001 their county court claim failed against me, hence I've been with VM ever since LOL.

Re: biggest mistake of my life :( superhub problems
 

VM bill correction took 4 months for me, and they still never got it right either. All down to personal experience really.

Re: biggest mistake of my life :( superhub problems
 

Heh. Three months later, same old hits, different day. No fix in sight. So glad I didn't hold out for the "firmware will fix everything" claim from VM...

Re: biggest mistake of my life :( superhub problems
 

Maybe they knew if they did it right first time you would have nothing to complain about, the forums would close down and the other users would be lost .. very considerate VM ..

Re: biggest mistake of my life :( superhub problems
 

I'm not sure how billing has anything to do with forums closing down, especially since billing queries aren't dealt with over the forums anyway?

Re: biggest mistake of my life :( superhub problems
 

But the context is exactly what you're missing here. People have both a physical life and a digital life these days. Having your internet connection fail is the digital equivalent of being evicted form your home IRL. Sure, a person's physical life is more important and the effects are not comparable, but the reaction of a person's online persona on forums and whatnot is going to be very similar to the reaction of a person losing their home IRL. During every day life, that same person will be no more than irritated by their internet problems and will pay them little mind whilst getting on with life. Their online persona, however, will be obsessed with their internet difficulties because such problems directly impact that persona. They are thrown into sharp focus when the person is sitting in front of their computer.

Of course, if a persons internet connection works but is giving trouble it is still comparable, just proportionately so. If the roof leaks and the windows are broken it's not a nice place to live in. It plays on your mind somewhat.

So, keep in mind that the context applies to both the fault and the customer. Not just the fault.

Re: biggest mistake of my life :( superhub problems
 

I have a Nokia N8 which gives me access to the internet in the event my home connection fails or I am out and about, so get a smart phone with broadband and you are sorted.

Plus it will work on any open network.:D

Re: biggest mistake of my life :( superhub problems
 

I have a smart phone too. I also have a tent. Going camping is fun and a convienient way to travel and enjoy the summer, but I wouldn't want to swap my flat for a tent full time. It would be somewhat alarming to find myself in that position.