Cable Forum - 50M issues in the Falkirk (FK1 area) please help!

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - 50M : issues in the Falkirk (FK1 area) please help! (https://www.cableforum.uk/board/showthread.php?t=33680469)

Re: issues in the Falkirk (FK1 area) please help!

5.15pm

https://www.cableforum.co.uk/images/...2011/08/47.png

---------- Post added at 17:55 ---------- Previous post was at 17:19 ----------

5.55pm

https://www.cableforum.co.uk/images/...2011/08/48.png

Re: issues in the Falkirk (FK1 area) please help!

The problem is nothing to do with your PCs, your connections, or your hubs/modems. Or even Falkirk. This was already mentioned in the second post.

You're routed through Edinburgh, Edinburgh has major (possibly QoS/STM related) core network issues coinciding with the hours the STM kit is active.

http://www.cableforum.co.uk/board/12...on-issues.html

Re: issues in the Falkirk (FK1 area) please help!

Thanks for the heads up with regards to the situation with VM's broadband service in the Edinburgh area.

Didn't think that a new hub would solve the problem as my speeds have already halved from today's earlier test and will probably decline as the evening progresses.

Will post speedtest results at 8 pm to see how low they fall. Surely Virgin has to address this problem as quickly as possible as people will soon get so peeved off to the point they will be looking for alternative ISP's.

Re: issues in the Falkirk (FK1 area) please help!

Well, Falkirk AFAIK is served off the South Gyle headend as is Edinburgh City, and that's where the core network issues are that's affecting everything going through it. Business connections also seem affected, even though there is no STM on business lines, but funny enough it's still only happening during STM hours and only to specified locations.

Re: issues in the Falkirk (FK1 area) please help!

Quote:

Originally Posted by qasdfdsaq (Post 35289755)

this Indian woman is trying to tell me its my spyware.

so I stopped avast and did a quick scan and its still the same speed

:(

is there anything else I should tell her, am still on the phone to her

---------- Post added at 19:31 ---------- Previous post was at 19:30 ----------

Quote:

Originally Posted by mickem01 (Post 35289739)

am on the phone just now mate and they are saying there are no issues in Falkirk

Re: issues in the Falkirk (FK1 area) please help!

Give up, or go to the VM support forums. I chose give up, since most VM problems take months to fix.

Re: issues in the Falkirk (FK1 area) please help!

Quote:

Originally Posted by qasdfdsaq (Post 35289769)

Give up, or go to the VM support forums. I chose give up, since most VM problems take months to fix.

not had a reply there for 4 days now

---------- Post added at 20:00 ---------- Previous post was at 19:49 ----------

Quote:

Originally Posted by qasdfdsaq (Post 35289769)

Give up, or go to the VM support forums. I chose give up, since most VM problems take months to fix.

why give up though, you give up then they won't try and find out what is going on!

Re: issues in the Falkirk (FK1 area) please help!

https://www.cableforum.co.uk/images/...2011/08/46.png

Hi mate. These are the latest set of stats from tests I've just completed. So the new hub was a total waste of time I would've been better staying with Sky BB as the speeds I was able to get through ASDL were marginally better. Speeds have dropped from nearly 20mbps to just under 3mbps.

I'm not a happy chappie at the moment. I wouldn't mind if VM acknowledged there was something seriously wrong and they were working on a fix. The "comical ali" school of customer service will drive away a lot of custom and that's not a reference to the Indian call centre's but the constant denial that any problems exist in the Edinburgh/Falkirk area

Is the service in the Edinburgh area oversubscribed to the point they have to enforce traffic shaping so drastically that everyone gets barely enough bandwith to browse the internet?

Someone at Virgin better get their finger out quick as I'm not going to continue to pay for a substandard service for much longer and to think they've got the audacity to sponsor the official xbox mag proclaiming Virgin broadband as the gamer's choice!

Re: issues in the Falkirk (FK1 area) please help!

Quote:

Originally Posted by mickem01 (Post 35289787)

I didn't know we went through Edinburgh mate so I can't really comment.

All I know is I'm waiting on a call back as the woman said she was away to check the network.

At first she said there was no faults showing up and when she said it was because of my spyware running on the background I really had to bite my tongue, so to prove that the spyware was not the problem (I use Avast) I stopped it and ran a test and lo and behold I'm still getting the same speed.

Only in the UK can nonsense like this be allowed to happen and not get sorted. South Korea's up and down stream speeds are unreal and we have to put up with this nonsense.

I have a 50 meg connection and I'm trying to watch the football just now (which required a miniumum 2.5 meg connection) and its cutting out then jumping forward, total disgrace.

Official complaint is going in tomorrow

Re: issues in the Falkirk (FK1 area) please help!

https://www.cableforum.co.uk/images/...2011/08/45.png

Sorry double post buddie. I'm blinded by rage! :)

Hi mate. These are the latest set of stats from tests I've just completed. So the new hub was a total waste of time I would've been better staying with Sky BB as the speeds I was able to get through ASDL were marginally better. Speeds have dropped from nearly 20mbps to just under 2mbps.

I'm not a happy chappie at the moment. I wouldn't mind if VM acknowledged there was something seriously wrong and they were working on a fix. The "comical ali" school of customer service will drive away a lot of custom and that's not a reference to the Indian call centre's but the constant denial that any problems exist in the Edinburgh/Falkirk area

Is the service in the Edinburgh area oversubscribed to the point they have to enforce traffic shaping so drastically that everyone gets barely enough bandwith to browse the internet?

Someone at Virgin better get their finger out quick as I'm not going to continue to pay for a substandard service for much longer and to think they've got the audacity to sponsor the official xbox mag proclaiming Virgin broadband as the gamer's choice!

Re: issues in the Falkirk (FK1 area) please help!

Quote:

Originally Posted by jb66 (Post 35289806)

And Paris?

here you go mate :shocked:

https://www.cableforum.co.uk/images/...2011/08/40.png

Re: issues in the Falkirk (FK1 area) please help!

Quote:

Originally Posted by jb66 (Post 35289813)

Lol, crazy,

can you explain it mate, I medium knowledge on this stuff :(