Originally Posted by Masque (Post 35288063)

If I was you I would look for the best offering in your area.

Originally Posted by ferretuk (Post 35288075)

I'd also recommend that the OP uses this opportunity to make a non-ISP specific email address their primary one so any future moves between ISPs doesn't force an address change.

Originally Posted by Kursk (Post 35288051)

No way will I take a pop at you guys; I admire the work you put in here. But you need to get a more effective set up. It's not good that a long time customer might leave because you can't provide services under one umbrella.

I agree that it would be a 'misleading' comment to say cable and National are 2 different companies but who said that? I referred to '2 entities' and you referred to '2 platforms'. The point is the 2 entities/platforms operate independently. They may have the same back end staff and the name Virgin as their branding but as per the title of this thread, the right hand and left hand don't seem to be working together.

Grateful to everyone for their comments. It looks like, in the absence of any incentive, I have to look at the deals provided by others.

Is that what the VM boss really wants?

Originally Posted by ferretuk (Post 35288075)

I'd also recommend that the OP uses this opportunity to make a non-ISP specific email address their primary one so any future moves between ISPs doesn't force an address change.

Originally Posted by Nopanic (Post 35288170)

Ok, not quite .. they run off the same network, they use the same provisioning platform and share a wide variety of subsystems and network similarities. The problem is, they were two different companies and without changing the way things work, massively expensive (customer would end up paying) the synchronization has to be done slowly.

There are many projects running to address all the issues customers report, they have this kind of thing and are trying to find sensible business solutions, that don't cost silly money.

For VM having one team, one network and one company is perfect, its something to aim for.

Originally Posted by Kursk (Post 35288227)

Yep, already done but thanks.



Fair enough. Please understand my frustration comes from having to move away from services that have always...erm...served me well.

Ah well, *sigh* I'll stop bleating about it :)

Originally Posted by Nopanic (Post 35287840)

Training .. pfff :cool:

Originally Posted by Nopanic (Post 35289040)

What does your email address end in ?

@Virgin.net or @Virginmedia.com ?

Originally Posted by Kursk (Post 35289178)

@ntlworld.com