Re: Brighton Area Problems
 

Have you checked the status line?

Re: Brighton Area Problems
 

I know its bad again, nice to know the if status has now been updated !

Why do we have to wait until September for it to be sorted ?

Kind regards.

Re: Brighton Area Problems
 

A new term starts?:erm:

Re: Brighton Area Problems
 

I have been with Virgin since it was Cable and wirless then Ntl now Virgin !!
before we had great service but now unless you go to cancellations you get no-where !I am lucky if I get 154kbps at the moment this has been intermittant for well over six months, at least now we know that everthing will be fixed by 7th september ! I am still not happy with that ! but what can you do?

Re: Brighton Area Problems
 

Its funny no reply from Cable team!! they have known of the problem in the Brighton area for ages !!!!!:shocked:

Re: Brighton Area Problems
 

Well we have put up with a crap service that VM are fully aware of.

We have all patiently waited until September for the promised improvements and yet still we wait………….

Any contact from VM to keep us updated with the situation….. NO!

Any contact from VM on how they intend to compensate us for the poor service they have provided….NO !

Do VM have any respect for their customers…..NO……………

Re: Brighton Area Problems
 

according to the Cancellation team they will compensate when all is up and running !!

Re: Brighton Area Problems
 

Now we all find that comforting dont we ?

Can anyone at VM give us a clue as to whats going on ?

Re: Brighton Area Problems
 

fwiw it appears a CM migration occurred on/around 30/8 for some brig16 subscribers who were moved to brig15.
Have you checked if your IP/CMTS has changed?
> Connection

Re: Brighton Area Problems
 

VM have had problems in the Brighton area for at least 2 years !! not only with the net but also with thier billing (last 3 months I have been billed for calls not made from my landline! it has now been sorted !!)

Re: Brighton Area Problems
 

No.

I dont know how to check if CMTS (what ever that is ) has changed.

What I do know is it now takes 3.15 minutes to change a page on Ebay.

Re: Brighton Area Problems
 

Some further elaboration provided on your thread here >Brighton Area Problems

Re: Brighton Area Problems
 

My BB does not work at all now and Virgin have said basically tough wait till 8th/16th November !I contacted ofcom some time ago and they told me to contact them if the problem was not sorted out on the 7th september as Promised I am now using my phones wifi (Unlimited from "3" network and it is fast compared with what I was getting from Virgin) I do hope Virgin Realise the fines they will rack up for not only getting paid for a non existant Service but also the lack of customer care!!!!! anyone else suffering at the hands of Virgin Please contact ofcom the more that do the better for us the Customer !!!
for too long Virgin have taken the P lets teach them "The Customer is always Right";)

Re: Brighton Area Problems
 

Back to square one with the slow/hanging fault reported.

Fix due today.....................