Re: ASA bans 'Stop the Broadband Con' campaign
 

I'd be happy with that as I'd be paying VM less than half of what I do now for my seriously contended 10Mb/s "fibre optic broadband". It hasn't always been like this, a few years ago it was rock solid, but has deteriorated to 2Mb/s - 5Mb/s at peak times!!!

Re: ASA bans 'Stop the Broadband Con' campaign
 

It's very ironic isn't it that Virgin accuse other ISP's of conning people when their are customers of theirs getting nowhere near their advertised speed at peak times.

Re: ASA bans 'Stop the Broadband Con' campaign
 

I'm getting a large sense of deja vu. I'm sure this thread is following exactly the same discussion as when the original ads came out

Re: ASA bans 'Stop the Broadband Con' campaign
 

And where is your proof Muppetman as Virgin gets far less complaints and more awards then anybody else and delivers speeds near their advertised speeds nearly all the time and the others deliver speeds nowhere near their so called claimed speeds.

Re: ASA bans 'Stop the Broadband Con' campaign
 

The thing is with the people that don't get the advertised speeds is it all works off percentages.

For example if they stated 80% of 50mb subscribers hit the advertised speeds I'd find that acceptable knowing that we are miles away from problem-free broadband.

Then sky release figures of a mere 20% of customers get the advertised speeds which is unacceptable

The above are examples and in no way represent Virgin or Sky

He does not need proof as no broadband is fail-proof and there will always be complaints but I agree with what you are saying by delivering your evidence of Virgin's multiple awards and fewer complaints than other ISP's

Re: ASA bans 'Stop the Broadband Con' campaign
 

Couldn't have put that any better I'm not calling VM BB I get a rock solid 30mb consistently , I'm merely pointing out no ISP is perfect including VM. There will always be over contended areas and faults on any network.

Re: ASA bans 'Stop the Broadband Con' campaign
 

And here is the latest example of Virgin's superiority.


https://shop.virginmedia.com/broadba...explained.html

Re: ASA bans 'Stop the Broadband Con' campaign
 

And https://shop.virginmedia.com/broadba...d-matters.html

Re: ASA bans 'Stop the Broadband Con' campaign
 

I think VM's original point was, comparing 'up to' on ADSL with 'up to' on cable is like comparing apples with pears.

On ADSL, the 'up to' speed is the max achievable by the technology employed. Telling me I can get 'up to 8Mb' is like telling me I can go 'up to 200 mph' when I buy a Fiat 500, just because the technology (i.e. 4 wheels and an internal combustion engine) is capable of it. The hard fact is, the way the technology is deployed in a Fiat 500 means it's physically impossible for it to get anywhere near 200mph. Same goes for my own ADSL line. The kit in the exchange may use technology that can deliver 8Mb, but there is absolutely no way it can do that for me due to the physical qualities of my bit of the network (extreme line length).

VM, on the other hand, are selling you a service that is capable of going exactly as fast as it says it can, limited only by the congestion you may experience at any given time of day ... much as a motorway may at times get so busy that the effect is to limit the speed you can go.

Re: ASA bans 'Stop the Broadband Con' campaign
 

The thing that annoys me about Virgin is they are too smug. they come across as they'll use anything like this to their advantage. but what's worst is that they come across like an outfit that are really out to con you and it's all a front.
(this is just my opinion)

comparing connection speeds from a telephone provider to a cable 'fibre optic' provider? they know very well that a phone lines speed depends on how close to the exchange the customer is. don't insult our intelligence. peeelllleeeeaaaaasseeeeee!!!

oh and then you got the speed drops with cable after 5 or so minutes of using it.

Re: ASA bans 'Stop the Broadband Con' campaign
 

Nice analogy :D

How did you know I drove a Fiat 500 ;-)

Re: ASA bans 'Stop the Broadband Con' campaign
 

Wishful thinking ... that is, I wish we had one. :D

Re: ASA bans 'Stop the Broadband Con' campaign
 

Because only a muppet would ;) :D

Re: ASA bans 'Stop the Broadband Con' campaign
 

Because only a muppet would ;)



Is it Kermit by any chance.:D:D;):D:D

Re: ASA bans 'Stop the Broadband Con' campaign
 

The quality of a connection could be graded into Bands A, B, C and maybe D.

Based of the real world speed, packet loss and jitter to and from a remote server set up by the ISP.

Individule results could be averaged out to form a regional or area Band and charged accordingly until such time as conditions change, for better or worse.