Cable Forum - 100M Advice from VM Staff please...

Quote:

Originally Posted by DigitalShadow (Post 35247447)

And there was me thinking there were VM staff on these forums...

Quote:

Originally Posted by Skie (Post 35247451)

There are, but they avoid discussions about billing like the plague. Probably because they are just as confused as customers are about it. VM aren't terribly good at having a clear pricing structure, or keeping to one.

Ben is probably the man to ask, but as above, I get too confused with all the deals and offers ..

I've never worked in sales and even though I maintain the systems the codes site on, it would be near impossible for me to know them all or keep up to date with them.

Call in mate, speak to someone who has your account in front of them, my advice would be speak to them like a human .. like a mate, have a chat.. if they aren't willing to then hang up and try again .. they want you as a customer, so they need to work to give you what you want ..