Cable Forum - Superhub Superhub 10 mb to 30mb upgrade

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- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Superhub : Superhub 10 mb to 30mb upgrade (https://www.cableforum.uk/board/showthread.php?t=33677630)

pip08456

13-05-2011 17:42

Re: Superhub 10 mb to 30mb upgrade

Quote:

Originally Posted by craigj2k11 (Post 35235813)

well there must be something wrong with mine, im on DOCSIS3 and I have four channels, ill just give tech support a call

:dunce:

:dunce:

Chrysalis

13-05-2011 17:51

Re: Superhub 10 mb to 30mb upgrade

looks like an activation issue, I would ring activations and ask for a manual hit.

pip08456

13-05-2011 19:34

Re: Superhub 10 mb to 30mb upgrade

Quote:

Originally Posted by Chrysalis (Post 35235834)

looks like an activation issue, I would ring activations and ask for a manual hit.

Quote:

Originally Posted by pip08456 (Post 35235763)

Something wrong with the config file on that, needs to be called in.

Did I miss something?

blamelouis

13-05-2011 19:38

Re: Superhub 10 mb to 30mb upgrade

Quote:

Originally Posted by pip08456 (Post 35235965)

Did I miss something?

I did mate i got some drivel about speedtest.net and keeping a record with a pencil and paper for 7 days .

Explained to the guy that its been like that for 5 weeks but he either didnt understand me or was stringing me along. :(

pip08456

13-05-2011 19:44

Re: Superhub 10 mb to 30mb upgrade

Quote:

Originally Posted by blamelouis (Post 35235966)

Just quote the bit in bold below next time you ring in.

Primary Downstream Service Flow
Downstream(0)
SFID 4099
Max Traffic Rate 10240000 bps

Your only provisioned for 10Mb down.

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