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-   -   TiVo : Anyone received a offer from Virgin regarding the 500gb box (https://www.cableforum.uk/board/showthread.php?t=33677596)

gtfc1984 12-05-2011 15:11
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by denphone (Post 35234718)
Then where is this exclusive offer.
Exactly, rang customer services other day they know nothing.

denphone 12-05-2011 15:15
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Stephen (Post 35234722)
Why the issue with the install? VM have to send out a tech to install the box so the charge is to cover that.
There are many customers who resent having to pay for installation as they do not even own the box as well.

chunkymonkey 12-05-2011 15:16
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Well I was told that CS were going to start selling the box on Monday, as opposed to the TiVo Sales Line who started selling them from yesterday so maybe we will see an offer appear on Monday?

denphone 12-05-2011 15:19
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Let,s hope so.

Stephen 12-05-2011 15:20
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by denphone (Post 35234729)
There are many customers who resent having to pay for installation as they do not even own the box as well.
Whats the issue over owning the box got to do with the cost of getting it installed?

VM take a small charge for the box yes but that gives you a warranty essentially for the time you are with VM for free replacements and call outs for faults.

gtfc1984 12-05-2011 15:25
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Stephen (Post 35234722)
Why the issue with the install? VM have to send out a tech to install the box so the charge is to cover that.
Quote:
Originally Posted by denphone (Post 35234729)
There are many customers who resent having to pay for installation as they do not even own the box as well.
Can't see why you should have to pay install when the cable is already installed, just a case of swapping boxes. If cost covers engineers too then no engineer is on £40 per job.

denphone 12-05-2011 15:27
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by gtfc1984 (Post 35234743)
Can't see why you should have to pay install when the cable is already installed, just a case of swapping boxes. If cost covers engineers too then no engineer is on £40 per job.
Yes l agree with you.

Stephen 12-05-2011 15:28
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Cost of the engineers wages, cost of fuel for the van etc.........

VM is a business and needs to make money/pay its staff so they have to charge for things.

denphone 12-05-2011 15:30
Re: Anyone received a offer from Virgin regarding the 500gb box
 
We know it is a business but our prices are rising relentlessly and we are getting less for our money.

kop32 12-05-2011 15:30
Re: Anyone received a offer from Virgin regarding the 500gb box
 
I also got the above letter so I rang on 11th and was told there is no reference to any "offer" on their system,I would have to pay £49.95 and £40 for the install for the 500gb TiVo Box,I opted for the 1tb TiVo box because it is £149.95 and "free" install,I even read the Sales Rep the letter I recieved but he said there was no forth comming offers for the box so as they say "Don't hold your breath".................

v0id 12-05-2011 15:37
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Stephen (Post 35234751)
Cost of the engineers wages, cost of fuel for the van etc.........

VM is a business and needs to make money/pay its staff so they have to charge for things.
I think the point is, Virginmedia don't even offer the choice of a self install for Tivo for the £20 or so it would take for delivery

denphone 12-05-2011 15:38
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by kop32 (Post 35234756)
I also got the above letter so I rang on 11th and was told there is no reference to any "offer" on their system,I would have to pay £49.95 and £40 for the install for the 500gb TiVo Box,I opted for the 1tb TiVo box because it is £149.95 and "free" install,I even read the Sales Rep the letter I recieved but he said there was no forth comming offers for the box so as they say "Don't hold your breath".................
l am under water so l have to hold my breath.:D

Stephen 12-05-2011 15:42
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by v0id (Post 35234769)
I think the point is, Virginmedia don't even offer the choice of a self install for Tivo for the £20 or so it would take for delivery
TiVo is their premium product and VM want them done with a full tech visit to make sure the signal levels and everything are good. If they were done self install I think there would be lots of issues.

passingbat 12-05-2011 16:07
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Maybe the special offer for the 500gig box is that as a current customer, you can have it now? New customers can't get it until later in the year.

chunkymonkey 12-05-2011 16:17
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by passingbat (Post 35234811)
Maybe the special offer for the 500gig box is that as a current customer, you can have it now? New customers can't get it until later in the year.
That's a good point.


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