Cable Forum - TiVo New contract in post?

I did speak with VM after receiving the second incorrect contract within two days (the one for Â£59) and explained very carefully to them that the services I was receiving carried a monthly charge of Â£100.55. All seemed to be understood, but a few days after my Tivo was installed a third contract for Â£169 arrived. Rather than waste my breath and time on the phone again, I decided to wait for the first new bill - which was indeed for Â£100.55.

I'm reasonably calm about these sorts of things and quite happy to know that if the billing had gone wrong too I could get this fixed even if it took a while as I knew exactly what the services should cost per month thanks to great support on this site form BenMcr who really does understand the VM charging structures.

If you have any concern about the contract being correct then speak with VM in advance, but don't necessarily expect to get it sorted out at the first attempt.

Remember your new contract will start form your installation day, not when you booked it - and as there's nothing to actually sign and return to VM, it's more FYI only. The charges can be varied by VM form time to time (in the full contract wording - may be phrased slightly differently, but that's the gist) so the charges on the contact will not necessarily be what you get charged for monthly services. The important bit is that your services changed on installation date and that starts a new 12 month (or 18 month for new customers I think) contract period.

Your circumstances may be very different from mine, so if you have any doubts about what you will be charged - speak with VM before your first bill, then at least they will (should) have a record on file that you have concerns about getting the correct charging should you need to follow up once you get your first bill.