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-   -   V HD : Would I be allowed to take the TV package out (https://www.cableforum.uk/board/showthread.php?t=33676424)

Chad 03-04-2011 16:31
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by RobboEdin (Post 35205273)
What kind of proof would Virgin Media need that a customer is being honest about their circumstances when they come wanting out of a contract for less than their contract terms state?
I'd say a copy of the letter of redundancy from the customers employer would be fine. Alternatively a letter from the Citizens Advice Bureau with a copy of the letter of redundancy which verifies the authenticity of the customers claim.

BenMcr 03-04-2011 16:39
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by Maggy J (Post 35205251)
But as you say it will have to be a case by case situation at present.
Can't see that changing to be honest.

mersey70 03-04-2011 16:57
Re: Would I be allowed to take the TV package out
 
It's a real shame but sadly companies are going to have to deal with many more cases of financial difficulties in future.

Let's hope VM are as understanding as their many creditors have been with them over the years and show some flexibility.

BenMcr 03-04-2011 17:00
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by mersey70 (Post 35205293)
Let's hope VM are as understanding as their many creditors have been with them over the years and show some flexibility.
Somehow I don't see how the two are comparable

Unless of course it was an excuse to have a sly dig at Virgin Media.

mersey70 03-04-2011 17:10
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by BenMcr (Post 35205295)
Somehow I don't see how the two are comparable

Unless of course it was an excuse to have a sly dig at Virgin Media.
Somehow I didn't expect you to ;)

Peter_ 03-04-2011 17:53
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by mersey70 (Post 35205293)
It's a real shame but sadly companies are going to have to deal with many more cases of financial difficulties in future.

Let's hope VM are as understanding as their many creditors have been with them over the years and show some flexibility.
Virginmedia will be as accommodating as any other company in similar circumstances.

The first thing the OP should do is get a copy of any letter from his employer stating that he is being made redundant.

In the meantime tomorrow I would call in on 150 and choose the option "Thinking of leaving us" as that is Customer Relations and explain to them what has happened and see what kind of agreement you can get from them, you need to give up the Sports package and HD, 2nd box and unlimited calls to lower any monthly outlay.

Do not worry as they will do their best to help you with this issue, please let us know how you got on.

muppetman11 03-04-2011 20:47
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by BenMcr (Post 35204982)
Unfortunately if you were to disconnect the TV completely, and you are outside the Money Back Guarantee period, then you will be charged an Early Disconnection Fee to remove the TV

However you might be able to downgrade your TV service to the minimum possible and probably disconnect the additional STB without triggering the EDF
How much is the early disconnection fee and is this the same for all products ?

BenMcr 03-04-2011 23:25
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by muppetman11 (Post 35205395)
How much is the early disconnection fee and is this the same for all products ?
http://shop.virginmedia.com/the-lega...tion-fees.html

RobboEdin 04-04-2011 10:40
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by BenMcr (Post 35205504)
There was some previous dialogue about a maximum for this. Is this still the case and what is the maximum total early disconnection fee?

BenMcr 04-04-2011 11:58
Re: Would I be allowed to take the TV package out
 
Not sure at the moment to be honest

Pog66 04-04-2011 12:35
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by Chad (Post 35205279)
I'd say a copy of the letter of redundancy from the customers employer would be fine.
...but surely easy to fake - I have a GIF of my employers logo and could quite easily mock up the rest.

Peter_ 04-04-2011 20:20
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by Pog66 (Post 35205711)
...but surely easy to fake - I have a GIF of my employers logo and could quite easily mock up the rest.
They can always ring the company for confirmation if they think the is a need to confirm.

jb66 04-04-2011 20:36
Re: Would I be allowed to take the TV package out
 
Easier to just not let anyone out of contract

mersey70 04-04-2011 20:54
Re: Would I be allowed to take the TV package out
 
Quote:
Originally Posted by jb66 (Post 35206109)
Easier to just not let anyone out of contract
Are you staff?

Maggy 04-04-2011 22:23
Re: Would I be allowed to take the TV package out
 
I can't help thinking that more VM customers are likely not to upgrade or go for a new contract if they think there is a chance of them being made redundant and then having to pay out large sums to downgrade or leave.

Out of interest how do Sky deal with the same situation?


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