Re: Lasted 20 minutes
 

like any company VM are only as good as the weakest link in the chain. Whilst the superhub is firmware wise a heap of used hankies, design wise and concept wise i like it.

Customer service wise, UK guys are the best.. Call India at your peril:P

So overall VM are ok, i've had worse and better ISP's.

Re: Lasted 20 minutes (alls well that ends well)
 

Ok here is the full sp.

Internet down modem not working. Tec comes when he said. New Super hub - didnt work. Followed fault back kink in cable caused booster to short( He had already changed it once not see kink) lwhich cut out modem. It was put in years ago because of faults on tV ! strange it is fine with out it.

Must say cant fault the service given And the call centre was India - lovely guy very troubled that the tec had to come back.

Have to say Well done Virgin. My thanks to all concerned

Re: Lasted 20 minutes (alls well that ends well)
 

Excellent :cool:

Re: Lasted 20 minutes
 

The offshore call centres do get some stick but every so often you'll get a good agent who does the company proud.

Re: Lasted 20 minutes
 

he made a comment on a post i made earlier this week,he must be paid by mr murdoch,as he tells everyone who isnt happy with VM service,to leave. bet he was a salesman at some point,but lost his training manual

Re: Lasted 20 minutes
 

They are known as expats :p:

Re: Lasted 20 minutes
 

:erm: no, I just don't expect people to pay for a service they don't get.

Re: Lasted 20 minutes
 

that is my choice i am a customer,i have worked for VM in one of its former guises. i would expect a little more respect to people you dont know. your internet presence does not paint a rosy future for someone who is decidibg between VM and sky. they will choose sky every time

Re: Lasted 20 minutes
 

So because you read a post by Nopanic you would cut your nose off to spite your face and go with SKY on a lesser broadband service.

Well if that was your reason for downgrading to such a service I would seriously consider getting advice from from my doctor over your paranoia.

Re: Lasted 20 minutes
 

lol that's good, a customer reads a reply from me to a serial complainer and ignores the posts offering support, or the other Staff members here and decided to go to SKY .. lol thats made my morning, cheers.

:D

Re: Lasted 20 minutes
 

still with VM . you personally never gave advice just a cheap shot telling me to leave for sky if im not happy. got a wireless router today working a lot better than the superdud.sorry superhub.mexican stand off for now.
.

---------- Post added at 19:02 ---------- Previous post was at 18:55 ----------

ha ha ha no paranoia here lads. everything is rosy.

Re: Lasted 20 minutes
 

Lads ? you think your in the pub with your mates ?

As for a cheap shot, if someone comes on here asking for help, I will do all I can to help. If someone comes on here slagging off VM or it's staff then I will defend them..

We can be poor, its just a fact of life, but the way people attack everything and then carry on being customers is ridiculous ..

If you have an issue you can not get resolved through normal channels you are free to contact me and I will do all I can to help. Of course I will comply with DPA and the site rules and this offer is to chris123, should he need it.

I'm not offering for anyone to just message me. :cool:

Re: Lasted 20 minutes
 

He's probably just trying to be friendly, no need to get like that.

Not really, that happens all the time. Britain is a nation of complainers who rarely do anything to fix the situation, or worse, do something and get ignored. Pretty standard stuff.

Re: Lasted 20 minutes
 

:LOL: you cut down my post to make it sound bad ..

Picking someone post apart in order to cause an argument or make Chris think I'm having a go at him .. clearly you're the bigger man .. the floor is yours.

Re: Lasted 20 minutes
 

Stick to the topic people, not snipes at each other.