Re: Superhub bouncing
 

So the engineer came out on Saturday lunchtime: He fitted the 6dB attenuator and replaced the splitter in the grey box on the outside wall of the house as it had corroded pretty badly.

The power levels reduced too much (+2dB) so I've taken the attenuator off for now. The T3 and T4 timeouts still exist in the Event Log. The Superhub hasn't dropped connection since, but it still doesn't "feel" right. Webpages and YouTube videos can take an age to load and sometimes timeout. There doesn't appear to be evidence of packet loss either.

How can I resolve these T3 and T4 timeouts?

Re: Superhub bouncing
 

If you are saying that a downstream power level of 2dBmv is too low then you are mistaken. The closer to 0dBmv the better.

Re: Superhub bouncing
 

It brings the SNR down to 27-33dB though. Without the attenuator, the SNR is around 44dB.

Re: Superhub bouncing
 

So why didn't you say that in the first place or do you think just cherry picking parts of the stats will help you with your problem?

Re: Superhub bouncing
 

Nice hissy fit. :D

Re: Superhub bouncing
 

SNR is fine at 44dB.

Re: Superhub bouncing
 

Yup!:D

Re: Superhub bouncing
 

I know, but that's where there's a conflict:

Without the attenuator, power is high but SNR is good.
With the attenuator, power is good but SNR is low.

In any case, my primary concern is these T3 and T4 timeouts which I'd like to investigate. I believe these may be independent of the Superhub's levels. :confused:

Re: Superhub bouncing
 

Surely SNR shouldn't be dropping that much with just a 6dB attenuator fitted, mine doesn't.

I wonder if the attenuator is faulty?

---------- Post added at 17:13 ---------- Previous post was at 17:10 ----------

I think posting your full up and downstream stats are in order, preferably with the attenuator and without.

Re: Superhub bouncing
 

Saves "cherry picking!".

Re: Superhub bouncing
 

Without the attenuator is in the first post. I'll post them with the attenuator when I get in tonight.

Waaah! :bigcry:

Re: Superhub bouncing
 

Try and post as much info as you can, your first post doesn't show much at all, so include the quantity and frequency of T3 and T4's, what speed your supposed to be getting, whether your connecting wired or wireless, Up AND downstream power levels.

It will help diagnosing your issues that much easier for those in the know, and once armed with the right knowledge you can ring up and hopefully get it sorted.

Re: Superhub bouncing
 

Good one! Saves "cherry picking"!
https://www.cableforum.co.uk/images/local/2011/02/1.jpg

https://www.cableforum.co.uk/images/local/2015/12/3.gif

Re: Superhub bouncing
 

It must be a faulty attenuator or its not screwed in tight

Re: Superhub bouncing
 

:D