Cable Forum - "Detrimental Use of your Broadband Connection"

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- - "Detrimental Use of your Broadband Connection" - Second Warning! (https://www.cableforum.uk/board/showthread.php?t=33675267)

Re: "Detrimental Use of your Broadband Connection" - Second Warning!

Quote:

Originally Posted by Kymmy (Post 35180382)

1gb = about 20 minutes of HD content (720p) so 300gb is only 100 hours of TV

Also if a BR film is downloaded at 1080p then that's about 10gb+ on it's own

Depending on quality (particularly with streaming services ala Youtube and iPlayer) 1GB could be as much as 1-2 hours of 720p content.

A BR film however is typically 20-45GB each, some even more. A standard BR disk is 25GB or 50GB but not all the space is used.

That said I don't know of any legal services to download full blurays, if there was one I'd be all over it. In Europe we barely have any 720p legal streaming services at it is, let alone 1080p or naked bluray.

---------- Post added at 10:59 ---------- Previous post was at 10:51 ----------

Quote:

Originally Posted by blenky (Post 35180320)

But the email makes does not refer to how much I d/l at peak times but says

"Unfortunately, it looks like your broadband activity is still having a detrimental impact and therefore you are in breach of our Acceptable Use Policy."

So VM are claiming that d/l at 30 % of my max speed is having an adverse impact to other users and THAT is why they are threatening to take further action.

Also my usage is not 30%, but 30% at the times I am d/l - which is not the entire 9am - 9pm period! Other times it will be 0%.

Like I said, VM can use whatever measure they want to say you are having a detrimental impact, and whatever threshold of detrimental impact they want. In practice, as they have said themselves, it's the amount you download they use to determine detrimental impact. 350GB per month between 9am and 9pm is what they "typically" use.

They are claiming that downloading at several times your allocated fair share, continuously, is having a detrimental impact. The speed at which you do it does not matter to them. 5 hours at 10mb is the same as 1 hour at 50mb far as they're concerned. Like they suggested, move your downloading outside the daytime period or moderate it, your choice. Doing the same amount of downloading at a slower speed still does the same amount of downloading.

Re: "Detrimental Use of your Broadband Connection" - Second Warning!

Quote:

Originally Posted by jb66 (Post 35180447)

So how many letters do you get before "action" is taken

Seems two. This is my second letter and threatens:

"If your broadband usage doesn't reduce during these hours, we'll have to temporarily suspend or disconnect your services and we might not be able to let you know beforehand."

:erm:

Re: "Detrimental Use of your Broadband Connection" - Second Warning!

I can't see it happening, India would probably send out a tech to swap the modem if you called up!

Re: "Detrimental Use of your Broadband Connection" - Second Warning!

Quote:

Originally Posted by jb66 (Post 35180510)

I can't see it happening, India would probably send out a tech to swap the modem if you called up!

I have to agree with that. I called up about a speed issue and they sent me 2 modems. I ended up with 3 all in total. The original and the two they sent and still had the problem. In the end the Scottish Be Cogent centre advised me it was due to a planned upgrade to Docsis 3.0 on my UBR. Took several phone calls to find that out in the end. Virgin Media India = Useless. I have nothing against India, I actually live in the South of India at the moment. I just think they need more help from the UK guys... they should send some UK guys over to do some side by side coaching ;-)

Re: "Detrimental Use of your Broadband Connection" - Second Warning!

Let's keep on topic, shall we?

Re: "Detrimental Use of your Broadband Connection" - Second Warning!

Quote:

Originally Posted by love2learn (Post 35180587)

Or just use UK based call centres and give us a the service we are paying for.

David

Re: "Detrimental Use of your Broadband Connection" - Second Warning!

Quote:

Originally Posted by DavidT99 (Post 35181405)

Or just use UK based call centres and give us a the service we are paying for.

David

I like you prefer UK call centres. But I also know that out sourced call centres will always be used as they save money, unless a mass exodus of customer leave for pastures new and state the reason for leaving as the Indian call centres. They aren't going anywhere. If all the companies are using them, then by not using them a company might conceivably have to put costs up as overheads will be higher.
So if they aren't going anywhere, then they should look at improving them. I have actual experience of this, as I'm currently typing this from India at the moment as I work over here as a manger in an outsourced call centre believe it or not.
Hypocrite I hear people say? No, I prefer UK call centres as they are easier to deal with usually. However I have seen some call centres here absolutely put the UK to shame in terms of quality of service and getting things done right first time. The reason I have such a low opinion of Virgin Media's call centre in India is through personal experience of dealing with it. Never mind getting it right first time, or second time or 3rd time for that matter. I now just hang the phone up anytime I get them, as I'd be better asking for my dog to help me with a connection issue. I can tell right away it's not managed affectively. The call centre I work in constantly gets top of customer satisfaction surveys. I wonder if Virgin Media can say the same for their call centre in India. Hell no...