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-   -   Request for Help! (https://www.cableforum.uk/board/showthread.php?t=33675211)

FARGO 23-02-2011 13:22
Re: Request for Help!
 
If there is anything else you guys and girls can suggest for me to try, theories etc, please let me know and I'll do my best to get more info/troubleshoot.

Currently it has been suggested that I should try to get an engineer out to check out the power results posted above.

Regards :)

Peter_ 23-02-2011 13:36
Re: Request for Help!
 
Quote:
Originally Posted by FARGO (Post 35180517)
Dear Masque, many thanks for the reply!

I belive you're refering to the figure of the router and modem - do the figures look okay in the figures taken directly from modem only?

Incidentally, the Router is a Belkin Wireless G MIMO, if that helps.
The is no difference really between the 2 levels call up and get some help.

FARGO 23-02-2011 13:44
Re: Request for Help!
 
Quote:
Originally Posted by Masque (Post 35180692)
The is no difference really between the 2 levels call up and get some help.

Many thanks - I'll give them a buzz after work and see what's what. I'll let you know what they say.


Thanks very much for your help :)

Peter_ 23-02-2011 17:53
Re: Request for Help!
 
Quote:
Originally Posted by FARGO (Post 35180701)
Many thanks - I'll give them a buzz after work and see what's what. I'll let you know what they say.


Thanks very much for your help :)
Keep us updated.;)

FARGO 24-02-2011 18:01
Re: Request for Help!
 
Just spoke to the Indian customer support line and discussed the essence of the above information.

I called to request an engineer on the suggestion that my downstream receive power level isn't quite right.

The support chap wouldn't offer help other than "turn it off and on again". He said that I have to call back when the connection drops out again... which isn't really the issue. He wouldn't allow me to request an engineer at all...

Suggestions?

---------- Post added at 19:01 ---------- Previous post was at 17:54 ----------

**update**

Called again and got through to UK based help team.

Engineer booked.

The maximum downstream receive power level in my area should be 6. Mine's a bit off.


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