Re: Missing content- the ongoing saga! Please, somebody help me!
 

It's not on mine either. I'll chase it up on Saturday when I'm in the office :)

---------- Post added at 12:34 ---------- Previous post was at 12:24 ----------

They will contact the RHE to see if they can replicate your fault. I think when you got a tech the other day, it was left to him/her to see if there was a fault locally.

Give them a day to get a responce and if they don't get back, then bump the thread.

Stay polite ;) :)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

[QUOTE=Digital Fanatic;35165645]It's not on mine either. I'll chase it up on Saturday when I'm in the office :)[COLOR="Silver"]

---------- Post added at 12:34 ---------- Previous post was at 12:24 ----------

cheers DF :D

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I have just tried to start watching Heroes season 2 on the VM player as it is not available on my tv. Two minutes in, an error message comes up saying that someone else is logged in as me and it can't continue playing. Do any of VM's services work?! This is beyond a joke now.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Although it does sound like a VM issue, do you know anyone else in your area with VM TV? Are the shows missing on theirs too?

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I have just received my electric magazine Yogi bear does not start until 5th February on TV choice on demand.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

ah, cool. Advertising getting ahead of itself :)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Hehe. I will try! You are the only one I have faith in though. ;)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

They usual mail the RHE engineer and he has to go to your local headend to check. or if he lives locally, he checks his stb.

Once it's established there is a RHE issue it is then raised as a platform outage and the On Demand Team will investigate.

They can't engage the On Demand Team until they've proved the issue. let us know how you get on. :)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Does it take a while for new customers to get all the on demand content? Because I was installed yesterday and have the same problem as the thread creator.

I'm missing a bunch of stuff. I do have series 1 of The Mentalist, but not series 2 and I'm missing the other shows the original poster mentioned. My US Boxsets section of TV Choice is also completely empty.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Where are you?

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I'm in Tonbridge, area reference 018.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Newton Abbott RHE then. Do as SugarKane has done and post on our VM Community Forum. They can run some checks for you.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Isn't Newton Abbot in Devon? I'm in Kent, or am I misunderstanding how the areas work?

I'll post on the VM community forum though, cheers.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

sorry fuzzy head today :dunce:

Yeah if you are in Kent then it's Crawley ;) :)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I have just checked the service status for my area to see if anything has been found... Sorry, this service isn't working at the moment. Please try again later on." :rolleyes: