Re: Boost your broadband to up to 50Mb with our exclusive offer
 

You get a returns pack as part of the delivery to send the SD box back to VM

Re: Boost your broadband to up to 50Mb with our exclusive offer
 

So any info on my question regarding the old HD+ box?

Re: Boost your broadband to up to 50Mb with our exclusive offer
 

Already replied - for VIP don't know yet

If you aren't on VIP then you should be able to swap whatever box you want for TiVo

Re: Boost your broadband to up to 50Mb with our exclusive offer
 

Spoke with VM this morning this not the case I would still need to pay the £49.95 activation fee, so won't be going ahead with a swap of my SD box for an HD activated one after all. :mad:

Re: Boost your broadband to up to 50Mb with our exclusive offer
 

If you don't get anywhere with CSC then fill in the complaint form at www.virginmedia.com/contact They *should* be a little more switched on

Re: Boost your broadband to up to 50Mb with our exclusive offer
 

If this is the case, who can I speak to to get this? I am on VIP50 and have been since the day it was launched, being on VIP20 before that since the day it was launched.

I have called twice and first time told it was £49 activate + £40 installation. I argued the case but got nowhere. Second time I called it was £40 installation with no activation charge. Again I argued but got nowhere.

Please help!

Jim

---------- Post added at 15:13 ---------- Previous post was at 15:08 ----------

EDIT: Just seen your reply above. I too will complain. Thanks.

Re: Boost your broadband to up to 50Mb with our exclusive offer
 

I'm on VIP20 and got the email regarding uprgading to 30mb or 50mb.

I upgraded to VIP50 online via the email and there are no extra charges according to the email and subsequent order confirmation.

Re: Boost your broadband to up to 50Mb with our exclusive offer
 

Will taking this offer affect any toher forthcoming deals? I am on a vip mates rate deal at the moment.

Re: Boost your broadband to up to 50Mb with our exclusive offer
 

Well I called them and was told because I was on a mates rates deal it wasnt applicble to me. If I wanted the upgrade it would take my monthly bill from £60 to over £90!