Cable Forum - Tv loss

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - Tv loss (https://www.cableforum.uk/board/showthread.php?t=33673563)

gcollins

03-01-2011 11:07

Re: Tv loss

No TV here in Lichfield area either (sound ok)

Phoned up 'support' went around three different people who were no help at all - very frustrating.

Is there a problem in the Midlands area?

mhatter67

03-01-2011 11:15

Re: Tv loss

Quote:

Originally Posted by gcollins (Post 35146582)

No TV here in Lichfield area either (sound ok)

Phoned up 'support' went around three different people who were no help at all - very frustrating.

Is there a problem in the Midlands area?

Try the following linkhttps://my.virginmedia.com/service-status/details

JayAy

03-01-2011 11:47

Re: Tv loss

Quote:

Originally Posted by mlayzell (Post 35146586)

Try the following linkhttps://my.virginmedia.com/service-status/details

Unfortunately this is not very helpful at the moment as it simply results in the following message:

Sorry, this service isn't working at the moment. Please try again later.

Does someone need to register a fault with the Faults Service? ;)

gcollins

03-01-2011 11:47

Re: Tv loss

Yeah tried that:-

Sorry this service isn't working at the moment.

:(

sophiedoll

03-01-2011 12:02

Re: Tv loss

hmm well in the end I rang as sophs still in the bath.
Got a bit more help, engineer out between 8-12 on sat which indian said couldnt be done. Still no tv now for next 4-5 days, great service..... Somehow doubt a refund will get issued!?
Still got comedy central and now have bbc2 as well! So safe for top gear I guess.

Peter_

03-01-2011 12:40

Re: Tv loss

Quote:

Originally Posted by sophiedoll (Post 35146600)

They should have credited you while on the call but ring once fixed and you should get it.

Digital Fanatic

03-01-2011 12:45

Re: Tv loss

Quote:

Originally Posted by gcollins (Post 35146597)

Yeah tried that:-

Sorry this service isn't working at the moment.

:(

Thanks... will look in to this now.

Currently being looked at by our IT team :tu:

sophiedoll

03-01-2011 12:51

Re: Tv loss

Will ring again but this is crap, dont have any tv. Sky can install on saturday! Will move.

Digital Fanatic

03-01-2011 13:03

Re: Tv loss

Quote:

Originally Posted by sophiedoll (Post 35146613)

Will ring again but this is crap, dont have any tv. Sky can install on saturday! Will move.

Is that the first day you are available though (after today obviously!)?

gcollins

03-01-2011 13:05

Re: Tv loss

Got through to a nice lady called Carol who has altered my settings to scart (not HDMI).

So no widescreen or HD for the moment.

Engineer due this afternoon....

sophiedoll

03-01-2011 13:12

Re: Tv loss

Thurs was the first slot but we work till 5/6pm. The slot was from 4.

---------- Post added at 12:12 ---------- Previous post was at 12:07 ----------

Quote:

Originally Posted by gcollins (Post 35146621)

Got through to a nice lady called Carol who has altered my settings to scart (not HDMI).

So no widescreen or HD for the moment.

Engineer due this afternoon....

How did you get an Engineer this afternoon!:confused:

gcollins

03-01-2011 13:15

Re: Tv loss

There'd just been a cancellation and I guess we got lucky...

Digital Fanatic

03-01-2011 13:16

Re: Tv loss

Quote:

Originally Posted by sophiedoll (Post 35146622)

Thurs was the first slot but we work till 5/6pm. The slot was from 4.

Once it's sorted on Saturday, then call Customer Care on 150 and they will credit for your loss of service.

Peter_

03-01-2011 13:17

Re: Tv loss

Quote:

Originally Posted by sophiedoll (Post 35146622)

Thurs was the first slot but we work till 5/6pm. The slot was from 4.

---------- Post added at 12:12 ---------- Previous post was at 12:07 ----------

How did you get an Engineer this afternoon!:confused:

Also depends on the area.

gcollins

03-01-2011 13:20

Re: Tv loss

Quote:

Originally Posted by Digital Fanatic (Post 35146611)

Thanks... will look in to this now.

Currently being looked at by our IT team :tu:

This is now working and it's interesting to note that my area has no issues.

All times are GMT +1. The time now is 23:12.

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