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-   Virgin Media Fixed Phone Service (https://www.cableforum.uk/board/forumdisplay.php?f=59)
-   -   Landline dead in WN2 area (https://www.cableforum.uk/board/showthread.php?t=33673190)

philwhite100 23-12-2010 17:19
Re: Landline dead in WN2 area
 
Our daughter tells us it is an engaged sound when she calls from her landline and we get the three beeps associated with an incorrect number dialed when called from our mobile.
EDIT i checked 1 minute before the last message.

Digital Fanatic 23-12-2010 17:24
Re: Landline dead in WN2 area
 
Quote:
Originally Posted by philwhite100 (Post 35142259)
Our daughter tells us it is an engaged sound when she calls from her landline and we get the three beeps associated with an incorrect number dialed.

EDIT i checked 1 minute before the last message.
I'm wondering if yours is a seperate fault then? The outage should cause a caller to hear a dead tone (long contant tone)... I think a quick post on our Community Forum would be best.

We need to rule you out of this outage I think. I can't ask for any account information on this forum as it's against DPA.

Basically, what's happeded is, after the big outage at your cab, a load of LCN's (telco cards which carry up to 30 customer lines each) went out of service. we have been working on getting the up and running one by one.

Some other faults have been mixed in with these and it looks like your line is one of the mixed ones!

philwhite100 23-12-2010 17:36
Re: Landline dead in WN2 area
 
So what do i need to do next?? is there a free phone number i can call from a none Virgin mobile as calls are eating away at our credit.

Peter_ 23-12-2010 17:37
Re: Landline dead in WN2 area
 
You will have to call 0845 454 1111 and advise the agent that you are on a mobile and they will ring you back.

Digital Fanatic 23-12-2010 17:41
Re: Landline dead in WN2 area
 
or you could post on our Community Forum in "My Virgin Media"

http://community.virginmedia.com/

you don't need to advise on your 'phone number, they will get your account from your ip (if you post from your VM connection)

Peter_ 23-12-2010 17:47
Re: Landline dead in WN2 area
 
Quote:
Originally Posted by Digital Fanatic (Post 35142279)
or you could post on our Community Forum in "My Virgin Media"

http://community.virginmedia.com/

you don't need to advise on your 'phone number, they will get your account from your ip (if you post from your VM connection)
Now that is the cheapest route by far and all you need to do is register.:)

philwhite100 23-12-2010 18:41
Re: Landline dead in WN2 area
 
Have called CS and they are sending an engineer on Tuesday and giving a discount on the bill.

Digital Fanatic 24-12-2010 11:50
Re: Landline dead in WN2 area
 
Quote:
Originally Posted by philwhite100 (Post 35142314)
Have called CS and they are sending an engineer on Tuesday and giving a discount on the bill.
Nice one Phil. Thanks for updating :xmas: too :)

philwhite100 27-12-2010 08:01
Re: Landline dead in WN2 area
 
Just to let you know that our landline is now working today so i have contacted CS and cancelled tomorrows engineer visit.

Digital Fanatic 27-12-2010 20:05
Re: Landline dead in WN2 area
 
Quote:
Originally Posted by philwhite100 (Post 35143606)
Just to let you know that our landline is now working today so i have contacted CS and cancelled tomorrows engineer visit.
Brilliant.. glad it's back on for you :)


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