Re: virgin Media router never arrived when promised
 

When you ring up does the agent have a tracking number for you.

Re: virgin Media router never arrived when promised
 

according to one member of staff i was advise to phone v.m.back of the failure of the company who did not deliver:i would be sent another 1
an it be another delivery company
also done some research that the company fails to do any on re deliveries and they expect us to go and get the parcel not a change i live over an hour away on a train ride

---------- Post added at 23:12 ---------- Previous post was at 23:11 ----------

vm agent phone them direct not me

Re: virgin Media router never arrived when promised
 

When we order a router and the courier processes the order they put a tracking number on the account which any agent can give you, then you put it into the couriers website tracker which tells you what is happening and gives you the option to reschedule delivery.

We can give you a customer phone number to call as well, we only ring if the router has not been successfully delivered.

Re: virgin Media router never arrived when promised
 

already have done this several times the delivery failed
not wasting any more time on a stupid company n wont make any use of sending to a neighbor common sense royal mail dose it good for that sense but not them

Re: virgin Media router never arrived when promised
 

another wee update of this saga
just phone v.m. to find out about the no show an said to me they have tried 2 deliver it 3 times last 1 being sat 4th which is garbage.. an now said i should be getting it by frid the latest due to there back log;
i just want to no why they keep lieing; they also said they would take it to a neighbour they did not as i have spoken to my neighbour an never receive a parcel from any 1 for me?? what is going on with them

Re: virgin Media router never arrived when promised
 

well after phoning vm on wed was told of the item would arrive bye sat
an hey presto
IT NEVER ARRIVE
it dose not look really good that this company will never deliver the item i have been waiting for some time
big failure

Re: virgin Media router never arrived when promised
 

so another story is this never ending quest to receive a router from this delivery company that failed to turn up
just rang vm an they have said to me they will sent me another 1
why is this as this will get lost to it;
be sent within 2 days:
just wandering if this failed to turn up what do we do next???

Re: virgin Media router never arrived when promised
 

Have you tried tracking the parcel, as advised earlier in this thread?

Re: virgin Media router never arrived when promised
 

dont have 1 as said before
vm were doing the tracking on the parcel when i phone an said it was on the road but did not show
only receive 1 calling card an as said before tried 2 phone them with no joy or even get a redirect failed 2 turn up
its a total breaking down on the company who are lieng in when they said they have delivered it but didn't or i get a calling card from them

Re: virgin Media router never arrived when promised
 

Well, next time you ring VM, ask for the tracking number and track it yourself; it may help.

Re: virgin Media router never arrived when promised
 

i wait till end of the week if this new 1 won't arrive
then we no the company are failing to deliver when they should be
an not sitting on there bums all day