Cable Forum - Virgin Media TV Phone & Broadband

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Re: Virgin Media TV Phone & Broadband

Quote:

Originally Posted by pip08456 (Post 35105978)

I too have no problem with someone moving due to billing issues or any other issue. What I do object to is a statement of company policy change which would affect all customers without the relevant evidence to back up the claim.

Bottom line he's gone from VM, they haven't increased their charges by 125% to anyone so good riddance (unless of course someone knows different and can prove it!)

As I said above it is up to the OP as to what services he goes for, if he felt short changed he should have complained to OFCOM and not just left as the are procedures to follow.

Re: Virgin Media TV Phone & Broadband

Quote:

Originally Posted by pip08456 (Post 35105978)

Quote:

Originally Posted by Masque (Post 35106115)

As I said above it is up to the OP as to what services he goes for, if he felt short changed he should have complained to OFCOM and not just left as the are procedures to follow.

I completely agree with pip08456.

I don't care at all that the OP has left Virgin Media but I ask myself the purpose of his claims which are unfounded and not the experience of anyone else. No-one has supported his claims and he has not provided any proof of his claims. IMHO his claims are completely unfounded.

Re: Virgin Media TV Phone & Broadband

Quote:

Originally Posted by RobboEdin (Post 35106193)

They could well be unfounded but that is up to them if they want to provide proof as they are no longer a customer anyway, also they may have destroyed all the bills if they were angry enough, it does happen.:)

Re: Virgin Media TV Phone & Broadband

I have not got bills but have plenty of emails to and from Virgin that i will not paste either, it is my experience and choice as it would be yours if or should i say when you experience it. There are plenty that have problems very similar with all supliers. I have to say from my point of view it will be highly unlikely i would ever consider a return to Virgin. They should have kept the good service that used to be supplied. From Sky experience so far i have made the best choice for me, nothing to say that will stay the same, but at least now back on Bt network i have a much wider choice should it change at a later date.
Virgin cheaper - No
Virgin faster - No (could be if they wanted to) or if you want to spalsh out on the 50meg then thats a choice for each individual to make.

If Virgin had not made the changes I would still have remained with them as had been for many years.

Problem is they all get greedy Sky is no different, however the service they supply me is better than anticipated (so far) unless this changes i will remain with them.
No problems = No change

Re: Virgin Media TV Phone & Broadband

As long as you are happy then there is no problem, it's called customer choice.