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-   -   Woman Kept on hold for 12hrs by Virgin Media Tech Support (https://www.cableforum.uk/board/showthread.php?t=33669530)

dilli-theclaw 14-09-2010 08:26
Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 
Quote:
Originally Posted by Maggy J (Post 35091058)
I don't believe it..I can't believe anyone would be that stupid.
I'm not sure how you can say that, you only have to look at some of the posters on here to prove that people can indeed be that stupid ;)

---------- Post added at 09:26 ---------- Previous post was at 09:24 ----------

Quote:
Originally Posted by roger skillin (Post 35091088)
Another rubbish story, nobody would hold on for 12 hours, after 30 mins they would hang up and go to bed
Not 12 hours, but when I was with ntl (as it was) I would regularly be on hold for 45mins to an hour before I spoke to anyone.

But on the up side when I had to call virgin national yesterday I got through within a minute which was great :)

Maggy 14-09-2010 08:54
Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 
Quote:
Originally Posted by Dilligaf-1701 (Post 35091094)
I'm not sure how you can say that, you only have to look at some of the posters on here to prove that people can indeed be that stupid ;)

---------- Post added at 09:26 ---------- Previous post was at 09:24 ----------

Not 12 hours, but when I was with ntl (as it was) I would regularly be on hold for 45mins to an hour before I spoke to anyone.

But on the up side when I had to call virgin national yesterday I got through within a minute which was great :)
Don't tempt me..:D

Chris 14-09-2010 09:16
Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 
Quote:
Originally Posted by Dilligaf-1701 (Post 35091094)
Not 12 hours, but when I was with ntl (as it was) I would regularly be on hold for 45mins to an hour before I spoke to anyone.
ah, the bad old days when NTL used to feature on Watchdog every time they did a piece about call centres.

I really don't know what NTL management thought it was doing. Surely they never really thought their infamous, massive on-hold times were acceptable?

Zee 14-09-2010 10:40
Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 
If i was on hold for 1 hour i would cut the phone and call back.

dilli-theclaw 16-09-2010 14:04
Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 
Quote:
Originally Posted by Masque (Post 35090716)
No it is open 24/7 365 days a year but at that time of night it would be offshore.:)

I find this story to be odd because I do remember the Britney song being one of the hold music songs but over 2 years ago, so make of that what you will.;)
I am on hold to virgin national now and I'm getting the Ooops I did it again song......

iFrankie 16-09-2010 15:23
Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 
Quote:
Originally Posted by Masque (Post 35090716)
No it is open 24/7 365 days a year but at that time of night it would be offshore.:)

I find this story to be odd because I do remember the Britney song being one of the hold music songs but over 2 years ago, so make of that what you will.;)
I would have no problem staying on hold then for 12 hours :D.

But seriously 12 hours?? more like 12 minutes.

Peter_ 16-09-2010 17:25
Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 
Quote:
Originally Posted by Dilligaf-1701 (Post 35092616)
I am on hold to virgin national now and I'm getting the Ooops I did it again song......
Luckily so far I have missed that when calling other departments, I thought it was a rather inappropriate song the first time because if you have a perceived fault that may be Virginmredia's faut then you do not want to hear "Oop's I did it again":D

speedfreak 16-09-2010 17:54
Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 
Quote:
Originally Posted by Masque (Post 35092700)
Luckily so far I have missed that when calling other departments, I thought it was a rather inappropriate song the first time because if you have a perceived fault that may be Virginmredia's faut then you do not want to hear "Oop's I did it again":D
:LOL:

I was on to the CEO's department today listening to "Im not that innocent" Must be Britney week at VM :)

Peter_ 16-09-2010 18:48
Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 
Quote:
Originally Posted by speedfreak (Post 35092718)
:LOL:

I was on to the CEO's department today listening to "Im not that innocent" Must be Britney week at VM :)
They knew that it was you and tried to make you feel guilty.:D


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