Cable Forum - Need some help with removing some malware

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- Security & Virus Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=38)

- - Need some help with removing some malware (https://www.cableforum.uk/board/showthread.php?t=33663143)

PPPP	24-04-2010 10:59

Re: Need some help with removing some malware

Quote:

Originally Posted by Mr Angry (Post 35007084)

Combofix is for sissies and girls.

it is actually a very powerful tool that can, if used inappropraitely, wipe off a computer's OS

Quote:

The best way to clean your hard drive is a Jeyes fluid / Domestos hybrid (3:2 mix) in a B&Q bucket.

it is also very ill -advised to put such a comment on a public forum as some poor reader may,knowing no better, sadly, do just that .....

To the OP;Has the Malwarebytes program yet been run on this computer ??

Peter_

24-04-2010 11:02

Re: Need some help with removing some malware

If any Virginmedia customer is having issues with Malware they can always try Digital Home Support just click HERE

xpod	26-04-2010 00:44

Re: Need some help with removing some malware

1 Attachment(s)

Quote:

Originally Posted by masque (Post 35007332)

if any virginmedia customer is having issues with malware they can always try digital home support just click here

Any???.......:D

Attachment 20039

Peter_

26-04-2010 08:01

Re: Need some help with removing some malware

Quote:

Originally Posted by xpod (Post 35008209)

Any???.......:D

Attachment 20039

As long as you are a Virginmedia customer they will deal with the issue.;)

zing_deleted

26-04-2010 09:30

Re: Need some help with removing some malware

Quote:

Originally Posted by Masque (Post 35007332)

If any Virginmedia customer is having issues with Malware they can always try Digital Home Support just click HERE

Any cable forum member should try here first its free

---------- Post added at 08:30 ---------- Previous post was at 08:24 ----------

Quote:

Originally Posted by Masque (Post 35008237)

As long as you are a Virginmedia customer they will deal with the issue.;)

I can tell you categorically that there will be plenty of times they can not deal with the issue. ;)

xpod	26-04-2010 10:33

Re: Need some help with removing some malware

Quote:

Originally Posted by Masque (Post 35008237)

As long as you are a Virginmedia customer they will deal with the issue.;)

Well i aint paying no six quid just to be told they dont support Linux.
Plus, considering they blamed non-existent viruses/malware for my initially slow 20Mb on a couple of occasions i wouldn`t hold out too much hope if i did have a Virus infested OS of some description....:erm:

Besides....

Quote:

Free downloadable software to keep your computer healthy

Computer says NO!!!;)

Quote:

I can tell you categorically that there will be plenty of times they can not deal with the issue.

I`d have to agree with that.
I wonder if it`s offshore remote assistance...:angel:

Peter_

26-04-2010 11:07

Re: Need some help with removing some malware

Quote:

Originally Posted by xpod (Post 35008259)

Well they do not support Linux but we do not require their help as we know how to sort our Linux O/S systems out ourselves.

It is remote help from either Scotland or Texas so it makes no real difference.

xpod	26-04-2010 11:19

Re: Need some help with removing some malware

Quote:

Originally Posted by Masque (Post 35008272)

You know i`m just pulling your leg.:)

I still dont think i`d let them anywhere near any dirty Windows though, not for Â£6 and not even for free. And i doubt i`d ever install any of Virgin Media`s software again, even if i did still use Windows on my own machine/s.

Peter_

26-04-2010 11:21

Re: Need some help with removing some malware

Quote:

Originally Posted by xpod (Post 35008279)

I know but they do a good job as these guys are seriously techy regardless of country.;)

If you think how much you could spend at PC World or even your local computer shop it is pretty good value and offeres peace of mind if you are unsure of how to sort out your computer.

xpod	26-04-2010 11:40

Re: Need some help with removing some malware

Quote:

Originally Posted by Masque (Post 35008280)

So what`s happens in a potential situation where they cant help remotely? Is the customer refunded or will they send somebody out?

I`ve had a look through....

Code:

The DHS Services is unable to support the following:

Non Virgin Media broadband internet account holders;

File servers and file server operating systems;

Complex firewall configurations;

Enterprise routers;

Domain and active directory based networks;

VPNs or WANs;

Linux/Unix;

Un-licensed Windows Operating Systems;

Un-licensed or beta software;

Virgin Media Broadband supplied hardware, software, network or accounts (for issues with these contact Virgin Media Technical Support on 151 from a Virgin Media landline or 0845 454 1111 from any other line*).

Dial up or satellite internet connections or internet connection via a Set Top Box;

Resetting network passwords (lost or forgotten administrator credentials);

Domains (network administrator type support); and

Broken and/or damaged hardware.

Non English versions of operating systems

....And i cant see any mention of a situation where just gaining the initial remote access is being prevented because of some insidious bit of Malware.

EDIT:
Sorry, i should have probably posted this question in the DHS thread.

Peter_

26-04-2010 12:57

Re: Need some help with removing some malware

Quote:

Originally Posted by xpod (Post 35008293)

So what`s happens in a potential situation where they cant help remotely? Is the customer refunded or will they send somebody out?

I`ve had a look through....

Code:

The DHS Services is unable to support the following:

Non Virgin Media broadband internet account holders;

File servers and file server operating systems;

Complex firewall configurations;

Enterprise routers;

Domain and active directory based networks;

VPNs or WANs;

Linux/Unix;

Un-licensed Windows Operating Systems;

Un-licensed or beta software;

Virgin Media Broadband supplied hardware, software, network or accounts (for issues with these contact Virgin Media Technical Support on 151 from a Virgin Media landline or 0845 454 1111 from any other line*).

Dial up or satellite internet connections or internet connection via a Set Top Box;

Resetting network passwords (lost or forgotten administrator credentials);

Domains (network administrator type support); and

Broken and/or damaged hardware.

Non English versions of operating systems

It is no fix no fee and if they cannot gain remote access they can guide you through the process as with the old PC Help the only difference is the call is absolutely free regardless of call length.

PPPP	26-04-2010 18:55

Re: Need some help with removing some malware

This thread appears to have been well and truly hijacked

Did the OP yet manage to run the Malwarebytes program?

Peter_

26-04-2010 19:00

Re: Need some help with removing some malware

Quote:

Originally Posted by PPPP (Post 35008520)

This thread appears to have been well and truly hijacked

Did the OP yet manage to run the Malwarebytes program?

He never replied back but Digital Home Support is another option for people who are not happy trying to fix their own computers, so offering help in a quite constructive way.;)

xpod	26-04-2010 22:55

Re: Need some help with removing some malware

Quote:

Originally Posted by PPPP (Post 35008520)

This thread appears to have been well and truly hijacked

Did the OP yet manage to run the Malwarebytes program?

To be fair to any thread hyjackers the thread is over a month old so i`m sure the OP will have fixed their issue one way or another by now.
I do apologise for any perceived thread hyjacking on my part but i`m sure the good folks here dont mind a little light relief, or indeed the DHS recommendations that caught my attention in the first place, albeit for the wrong reasons.

Happy days.

fitzyjm76

27-04-2010 15:51

Re: Need some help with removing some malware

Still off orig topic but felt it needed to be added

Quote:

It is no fix no fee and if they cannot gain remote access they can guide you through the process as with the old PC Help the only difference is the call is absolutely free regardless of call length.

Just a quick note. Digital Home Support is pretty much replacing PCHelp (which I believe ends 11pm 05/05/10 according to our shifts) and yes support over the phone is provided to get customers on line, downloading and installing remote software (VM Hub) but it will cost, either by subscription (6 month contract) or a one off fix even with over the phone support. Best give them a ring for true prices as I cannot remember them but think virus/malware removal is about Â£60 (known as a big fix) without a subscription but half price if a subscription is taken out but the phone number is free so no charge to be told you need to pay for the service or take out a subscription.

Â£60 (or Â£30 with sub) may sound a bit much but as well as removing the virus/malware they will also perform a deep clean of customers pc's as well as removing unwanted programs and start up items along with some other things. Will know more when I'm there full time ;-)

And with that can I just say BYE BYE PCHelp it's been fun.

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