Re: Basford UBRs ever getting fixed?
 

You have to keep at it. Post speed tests from non-peak hours. They'll come round if the evidence is solid, IMO.

Re: Basford UBRs ever getting fixed?
 

Broken Hope, I know that you raised this issue with them several months ago on the newsgroup, or possibly even over a year ago. This counts as your initial complaint. You can still register with CISAS without a fault reference. Just copy and paste all your newsgroup transcripts into one document, you'll need them as your evidence. It doesn't matter if Virgin refuse to acknowledge the problem, that's just counted as a deadlock and it is up to CISAS to decide if there really is a problem, and I can tell you now that if you are constantly getting sub-10Mb speeds and are dropping to 2-3Mb at peak times, they will consider it a problem.

As others have already said, the 50Mb units are fine at the moment in the Basford hubsite, it's just the old docsis 1.0 units, so get the complaint lodged ASAP. VM are obviously going to do nothing until you do. And remember to calculate the number of months you've been paying for the 20Mb tier and multiply that by the advertised difference in price with the next tier down, then put that down as your compensation.

Re: Basford UBRs ever getting fixed?
 

Incidentally I had a thought. Basford in common with some other areas on the VM network is home to thieving goits with dodgy modems. These modems don't work on the BSR / uBR10k network but work fine on the legacy equipment.

Chances are they don't want to do a migration to the overlay for some reason and the legacy equipment isn't being upgraded because modem cloners just eat up the bandwidth.

Doesn't excuse anything of course but thought I'd mention it.

Re: Basford UBRs ever getting fixed?
 

You bored or something? :LOL:

Re: Basford UBRs ever getting fixed?
 

Hi Guys, I'm a new VM customer and have had my 20Mbit line installed for a week. The speeds I'm getting are absolutely all over the place. Last Sunday was especially bad, I was getting between 1-2Mbit on Speedtest.net. Even stuff like like Youtube and iPlayer were stopping to buffer every few seconds. It's all over the place again this evening:

https://www.cableforum.co.uk/images/...2010/01/28.png

I'm on the BASF7 UBR here. I'm reading here that the 50Mb lines are on a separate UBR, is it likely to be significantly better? I don't mind paying the premium and sticking with VM as the alternative of having a BT line installed for up to 24Mbit ADSL2 works out around the same.

A random question that someone might know of the top of their heads, can I upgrade to 50Mbit within the 28-day guarantee period without affecting that? If not, I don't really wanna risk it and get stuck with a 12 month contract for a duff connection.

I can post up modem stats if anyone is interested, but it sounds like the situation is Basford is already a done deal! ;)

Re: Basford UBRs ever getting fixed?
 

Post #13 suggests that 50 Mbps is not problematic.

Just phone 150 and tell them you'd like to upgrade and see what they say. If they make life difficult, ask to be put to retentions; if they're difficult (which I doubt), 24 Mbps is respectable!

Re: Basford UBRs ever getting fixed?
 

Here's a speed test from 7:30 today, as you can see nothing wrong on my end.

https://www.cableforum.co.uk/images/...2010/01/27.png

I expect things to be horrible again when I get home from work tonight.

Re: Basford UBRs ever getting fixed?
 

And here's my connection just now.

https://www.cableforum.co.uk/images/...2010/01/20.png

Re: Basford UBRs ever getting fixed?
 

It worked fine when I got home:
https://www.cableforum.co.uk/images/...2010/01/18.png

Now I've got some time to kill with my Xbox, I'll just check the connection is still okay:
https://www.cableforum.co.uk/images/...2010/01/19.png

Like I say, all over the place! I called them today to upgrade me to 50Mbit, that's happening next week. Didn't affect the 28 day guarantee, the person I spoke to said I could still jack the whole lot in if it didn't work out.

Re: Basford UBRs ever getting fixed?
 

Not sure if it was due to me complaining or not but this morning I had no internet, I renewed the IP on my router and it was different, I now appear to be on a 50Mb enabled UBR.

cpc4-basf8-2-0-custXXX.know.cable.virginmedia.com