Re: Can't receive Emails
 

Please would you tell me what LDAP is?

(Bugger now you know I am not technical at all)LOL

Re: Can't receive Emails
 

Lightweight Directory Access Protocol

Data is stored there such as your e-mail mailbox, userID, aliases mapped to your mailboxes, modem mac address mapped to your userID & account number etc.

Sorry for not explaining I forget to do that a lot :blush:

Re: Can't receive Emails
 

Update,Still can't receive email.

Following your advice I rang 150 about this problem bright and early the next morning and got a guy called Danny in Scotland. I advised him of the position as detailed in this thread and xocemp's suggestion about LDAP.
This was dismissed as nonsense and whoevertold me this was talking rubbish anyway he had fixed the problem. Sure enough there was an email in my inbox! I said fantastic hang on and I will send myself one and you can send me another one..........Nothing came through*
A deflated Danny said he would pass the problem on to IT and if I did not have a working email in 72hours ring again anIT would reset it manually.

72 hours later(10.30am today) I ring again and get Shirley in India. We go through the same pantomime again and I am getting very annoyed but not abusive. Shirley toddles off for 7 minutes and comes back and says she says IT will email me(a good trick thinks I) or phone me. I will also get £10 of my next bill for the inconvienence,also if my email does not work ring again in 48hours.
I get a test email* from Cranley,Kevin 01 I send a reply and a test email nothing again and no phone call.

* I note in the case of both emails the receiver is shown as ******3481@ blueyonder.co.uk not ****@blueyonder.co.uk which is my email address.

What more can I do ?

Re: Can't receive Emails
 

You can post on the news groups Paul. The support are second line support so they'll be in a better position to help.
http://www.virginmedia.com/myvirginmedia/newsgroups/

Re: Can't receive Emails
 

No contact from VM and no emails unless I use ******3481@blueyonder.uk
then it works.
Thats what VM have been using to send test mail. I found it works for me also, shame its not my email address though.............

---------- Post added at 22:58 ---------- Previous post was at 21:53 ----------

Thankyou for the edit Rob. An email from spammers would be something though! LOL

Re: Can't receive Emails
 

If you know your password try logging into Selfcare via this link to check that your email alias is listed correctly. SELFCARE

Re: Can't receive Emails
 

It's possibly the 550 prohibition error that some people are getting, def needs raising to IT.

Paul if you want to PM me your username and your email alias, I'll mail the alias, get the rejection email and forward that to your username, you can then post that in the newsgroups to aid raising to IT.

Re: Can't receive Emails
 

moaningmags YHPM

Moldova
I tried that and it said invalid user name or password
I followed the link and it said my email address was the primary but would not let me enter my pasword which I have been told is correct by VM this week!

Re: Can't receive Emails
 

Hi Paul you have a PM

The error is
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

XXXXXXX@blueyonder.co.uk
SMTP error from remote mail server after RCPT TO:<XXXXX@blueyonder.co.uk>:
host smtpin.blueyonder.virginmedia.com [XX.XXX.XXX.XXX]:
550 Administrative prohibition - unable to validate recipient

This now needs raising to IT as xocemp said way up there ^^^

Re: Can't receive Emails
 

I will ring VM again on Monday and tell them this and hope they listen to me this time. I don't think my nerves will stand ringing India tomorrow!

I will report the outcome back to the forum.

You all have been very kind and helpful

Thankyou,

Paul