Re: Complaints to Virgin Media. How not to do it.
 

i beg to differ depending how long the problem has gone on for and how incompitant the staff are.

Re: Complaints to Virgin Media. How not to do it.
 

Violence never resolves anything all it does is escalates it beyond your control.

Re: Complaints to Virgin Media. How not to do it.
 

i stand by what i said, if the guy had spoken to me like that i would have done what i said i would have. If he doesnt want to do his job thats fine, but he shouldnt take a half hearted approach and take out bad days on customers ringing up to do what Virgin have asked them to do.

Re: Complaints to Virgin Media. How not to do it.
 

Oh dear, I feel an angry moment coming on myself.

Re: Complaints to Virgin Media. How not to do it.
 

im just stating how i feel.

Re: Complaints to Virgin Media. How not to do it.
 

If the staff are incompetent, you complain to the management. You do not threaten or abuse the staff.

In fact, abuse can be counter productive, as most companies advise their staff not to deal with abusive people..

Re: Complaints to Virgin Media. How not to do it.
 

I would have pressed charges for assault simple as that, Then claimed from the person who attacked me for my counselling and for the lose of work and pay due to the fear of being attacked by customers, All because i was attacked by him.

Re: Complaints to Virgin Media. How not to do it.
 

What a delightful euphemism for 'commit assault'.

Re: Complaints to Virgin Media. How not to do it.
 

Child and tantrum spring to mind.

There is no excuse for abuse, either verbal or physical when dealing with a company or service. That person is not the entity known as *company name*

Re: Complaints to Virgin Media. How not to do it.
 

Hear Hear! :clap:

---------- Post added at 18:08 ---------- Previous post was at 18:05 ----------

Disgusting behaviour! There is NO excuse for that! I'm not sure why you find it funny either Chris! :shocked:

Re: Complaints to Virgin Media. How not to do it.
 

At the end of the day if these firms actually listened to their customer base they wouldnt get things wrong over and over and over and over and over. Yes maybe once, or twice but not repeatingly. All thats needed is some staff that know what they are doing and want to be there.

---------- Post added at 18:22 ---------- Previous post was at 18:19 ----------

he was the one that was abusive with me to start with, i asked to speak to the person i was dealing with and was refused hence i wasnt getting anywhere.

I still standby what i did and will do it again if need be to get my point across when i know what im doing to be right when i was asked by the firm to do so in the first place and some idiot cant be bothered to do his job.

Re: Complaints to Virgin Media. How not to do it.
 

My dad once asked for compensation for being without service for 9 days. He was told it would come off on the next bill and didnt. He contacted customer services and they said it would then come off the next bill and again it didnt. 2 Months later my dad contacted and asked to speak to a manager and the manager said that my dad was argumentative, petty and pathetic for asking for compensation for such a small period.

Re: Complaints to Virgin Media. How not to do it.
 

Exactly chris, some staff bring it on themselves by their attitude towards customers.

Re: Complaints to Virgin Media. How not to do it.
 

That still does not justify assault.

Re: Complaints to Virgin Media. How not to do it.
 

Assault is assault no matter how you try to dress it up and anyone behaving in such a way should be prosecuted and jailed for it.

Also if it is an assault on a person in the communications industry as you have advocated then you should be blacklisted from getting any services from another company.

Which would leave you pretty much isolated without internet access and the only TV available to you would be Freeview.

I think that would be an adequate and fair punishment.