Re: BBC HD Subtitles
 

Yeah, it's the way they are sourced... tech will be a waste of time.

Re: BBC HD Subtitles
 

Yeah, true. I have just realised that BBC HD does not broadcast until 4pm and the engineer comes on Thursday morning, it is best for me to contact them to cancel the visit.

Re: BBC HD Subtitles
 

I would... you'd be wasting your time otherwise.

Re: BBC HD Subtitles
 

Have just got Virgin and bought a new HD TV to go with it. My daughter is moderately deaf so we use subtitles al the time. i was very interested to read about the problems with the different V+boxes. I assumed it was a BBC problem rather than Virgin so I'll definately be getting onto them as soon as i get home tonight

Re: BBC HD Subtitles
 

I beleave the problem is with Virgin, BBC HD via Freesat does not have this problem, I don't know about sky HD.

Re: BBC HD Subtitles
 

It's the way Virgin get the subtitles and unfortunately there is a slight delay... there's nothing that can be done.

The channel didn't have any subtitles on VM for a long time, so for the moment it is better than nothing... I believe it is on the to do list to improve the way they are delivered on BBC HD.

HTH

Re: BBC HD Subtitles
 

Its more than just a delay, If you have a Samsung V+ as I have, then you cannot get subtitles on HD at all. Its a big let down for those of us that need them. Something that Virgin really needs to sort, No other supplier of HD has a problem with it. I'm sure they could resolve this if they put their minds to it.

Re: BBC HD Subtitles
 

Would be nice if we had some feedback from Virgin regarding this problem.

Re: BBC HD Subtitles
 

It's a software fault in the Samsung V+, and will be fixed in a future update.

Re: BBC HD Subtitles
 

Will be interesting to see if after the update they get the same delay's I get with the SA box.

Re: BBC HD Subtitles
 

Yes, the same delay will happen. Unless that problem is fixed first.

Re: BBC HD Subtitles
 

At last I now have subtitles on my Samsung V+ on all HD channels that are broadcasting them, & they are in sync. plus I see they have made cancelling reminders easy. Well done Virgin at last I can now enjoy HD without a trumpet to my ear.

Re: BBC HD Subtitles
 

Great, will check my SA box to see if there is any improvement.

Re: BBC HD Subtitles
 

My BBC HD subtities are not working on my Samsung V+, can you check if yours is working? Living HD is the only channel that works for the subtitles on my V+ box.

Re: BBC HD Subtitles
 

Yes just checked again working for me on BBC & Living HD, all in sync, I'm in Kent, perhaps you have not had the update yet. I had the update about 2 days ago. Can you set a reminder & then select the same channel & cancel the reminder just by pressing OK. this was part of the same update.