Re: People affected by modem ready light going off, post here!
 

/Pointless thread

Re: People affected by modem ready light going off, post here!
 

/wishful thinking ;)

Re: People affected by modem ready light going off, post here!
 

Phaps u should try telling that to ur network team. Your network team has stated that the problem isnt only affecting that in Swansea and due to the fact they are unaware of what the problem is or where it is on the BSR there is no fix. Software updates to the BSRs are due to be done in December in a hope to fix it but they dont know if it will.

Re: People affected by modem ready light going off, post here!
 

Chris, dad was told today that it may help if they took him off the BSR and put him onto the UBR instead lol. I told him well if they did that and if he ever decided to upgrade to 50mb then he is going to be in the same position all over again.

Re: People affected by modem ready light going off, post here!
 

Sounds like Virgin, instead of getting to the heart of the problem they will avoid it and blame other things until things really start to go wrong.

Re: People affected by modem ready light going off, post here!
 

Well, not sure if it helps or not - but Manchester here and been affected the last 4 days running now. It has happened around midnight each time, apart from last night when it happened around 7:30pm.

I posted on the newsgroups and they said they saw problems on the network at the times I specified, but just told me to phone tech support next time it happens.

Thing is it corrects itself (of its own accord - resetting the modem doesn't help) after around 10 minutes - by which time no doubt I'd still be on hold, so not much use calling them about it at the moment.

Re: People affected by modem ready light going off, post here!
 

Retrovertigo i know what u mean about resetting the modem not helping. As ive stated before on here its been happening to me since August and i was told basically by 2 senior network engineers that i couldnt prove it was happening and i was a liar.

A Few days later one of their collegues was on a call out and witnessed the same thing where a modem wouldnt lockon for over 2hrs. Since then more and more people in Swansea have come forward with the same issue yet Virgin are dragging their feet saying its our computer thats the problem and nothing to do with the network and when they did admit it was a BSR issue they didnt know where the fault was and still dont know how to fix it.

Re: People affected by modem ready light going off, post here!
 

Not wanting to cause any offense but wouldn't it be more productive to open a thread that will deal with your specific issues rather than have your problem diluted by other flashing light/modem issues that this thread will attract due to it's title?

Re: People affected by modem ready light going off, post here!
 

Just adding that I'm also getting this problem, and have been discussing it with WelshChris as we both are in the same area.

Re: People affected by modem ready light going off, post here!
 

What's a BSR?

Re: People affected by modem ready light going off, post here!
 

Just joined the forum as I am having the exact same problem in Renfrewshire.

I must have rebooted my modem about a dozen times last night due to this.

One thing that I have noticed when I cant connect to the internet is that the modem shows on my router with a 192.168.1.10 address instead of showing my actual external IP address.

Currently on hold to tech support just now.

Re: People affected by modem ready light going off, post here!
 

Re: People affected by modem ready light going off, post here!
 

OK, thanks

Re: People affected by modem ready light going off, post here!
 

Good luck talking to tech support on the issue lol

---------- Post added at 18:53 ---------- Previous post was at 18:52 ----------

STILL no news from Virgin Suprise Suprise!

Re: People affected by modem ready light going off, post here!