Re: just upgraded to XL BB 20 MB
 

Around 15Mb


Around 13Mb


Is this connected direct or through a modem, if direct give Tech Support a call.

Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

Re: just upgraded to XL BB 20 MB
 

connected via the netgear 80.11g wifi router (new 802.11n should be here in 3 days)

tried again with 4 files

250kb/sec
247kb/sec
330kb/sec
400kb/sec

Re: just upgraded to XL BB 20 MB
 

Just multiply by 8 and add 10% for overheads and still around 13Mb.

If possible try a direct connection and run the test again.

Re: just upgraded to XL BB 20 MB
 

Do you see any packet loss ? As per the forum mods it is safe to send me your MAC address. Pass it over tonight and I will ask the network team to check out your connection.

Re: just upgraded to XL BB 20 MB
 

I have done a continous ping to smtp.ntlworld.com and getting these results

Ping statistics for 81.103.221.11:
Packets: Sent = 265, Received = 219, Lost = 46 (17% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 64ms, Average = 26ms

Re: just upgraded to XL BB 20 MB
 

still not getting a decent speed - should go back to 10 MB as I was getting a stable 10 MB connection but since upgrading to 20 MB this afternoon getting 7-8 MB for the past 3 hours

Re: just upgraded to XL BB 20 MB
 

google DAP its a download manager or if you use firefox try flashgot. These are multi threaded download aplications that hit the site with more than 1 connection at a time. Then try just one download from game files and run it through DAP and see what speed you get.

I do not trust speed tests but of all of them ive tried this is the best one
http://www.speedtest.bbmax.co.uk/

Re: just upgraded to XL BB 20 MB
 

Start to look at your equipment and or your cabling. Is everything screwed in nice and tight?

How are you connected when you are getting this packet loss?

Re: just upgraded to XL BB 20 MB
 

wired connection, PC has a gigibit nic connected to 10/100 port on VM Netgear wifi router

last night around 1am was getting 19 MB this morning am getting 17.5 MB so improved

may be last night the network in my area was heavily utilised.

Re: just upgraded to XL BB 20 MB
 

doing more test using http://www.speedtest.bbmax.co.uk/ getting speeds from 5mb - 14mb

I assume my area is heavily utilised hence the fluctutation in speeds